XP reboots instead of shut down

[Sunny_boy_Johnn]

When I want to shut down my laptop its rebooting again

I have already disabled the autorestart and I get now this message when shutting down:

Driver_IRQL_NOT_LESS_OR_EQUAL

*** STOP: 0x000000D1

*** kbdclass.sys - adress FBC5A945 base at FBC5A000, Datestamp 3b7d82f3

I think there's a driver problem.....

Compaq Presario 1246
Win XP
Office XP
Adobe Acrobat 5.0
Adobe Photoshop 7.0

Can somebody help me?

Greetz, Johnny

 

[xsk8zerox]

any usb hardware hooked up?

 

[Sunny_boy_Johnn]

Originally posted by xsk8zerox
any usb hardware hooked up?

No nothing

 

[xsk8zerox]

also check out here
http://www.aumha.org/a/shtdwnxpz.htm

 

[xsk8zerox]

They said theyll fix that problem in sp1 so if its really bothering you you can download the beta or wait till the final release comes out..

 

[Sunny_boy_Johnn]

Originally posted by xsk8zerox
also check out here
http://www.aumha.org/a/shtdwnxpz.htm

I have done that already, but I cannot find the solution there....

The only programs on my laptop are:

Win XP
Office XP
Photoshop 7.0
Acrobat 5.0

Greetz, Johnny

 

[xsk8zerox]

What about hardware? lets see some system specs

 

[Sunny_boy_Johnn]

Originally posted by xsk8zerox
What about hardware? lets see some system specs

It is a compaq presario 1246 laptop:

Some items out of the Device manager:

Computer: Advanced Configuration and Power Interface (ACPI) PC
Disk Drives: TOSHIBA MK4313MAT
Display Adapters: Trident Video Accelerator CyberBlade -i7
DVD/CD rom: TOSHIBA CD-ROM XM-1902B
Modems: Lucent 56K V.90 PCI DFi
Modem of Xircomm Creditcard Ethernet 100 + Modem 56
PCMCIA Adapter: Texas Instrumants PCI-1211 Cardbus Controller
Network Adapter: Xircom Ethernet 10/100
Sound: VIA PCI
Processor: AMD-K6

You need more ore is this enough?

Greetz, Johnny

 

[xsk8zerox]

Well what you have to do is start looking the the driver details for kbdclass.sys then update the drivers for that device.
http://www.microsoft.com/technet/tr...prodtechnol/winxppro/reskit/prmd_stp_ottj.asp

 

[xsk8zerox]

Well actually i might have bad news for you.... its keyboard/mouse drivers
http://msdn.microsoft.com/library/d.../en-us/intinput/hh/intinput/overvw01_92qv.asp

So you should check compaqs page to see if theres an update

 

[xsk8zerox]

http://www29.compaq.com/falco/sp_result.asp?Model=1982&Os=0#Keyboard, Mouse and Input Devices

Might try some of those... i couldent find a 1246 just 1245 and 1247

 

[Sunny_boy_Johnn]

Originally posted by xsk8zerox
http://www29.compaq.com/falco/sp_result.asp?Model=1982&Os=0#Keyboard, Mouse and Input Devices

Might try some of those... i couldent find a 1246 just 1245 and 1247

I have seen that also........ On the laptop is very clear 1246 as number...... I bought it 2 years ago in th UAE.

I will now download these drivers of the 1247 model and see if this will solve my problem.... Lets hope.

I come back to You.

Greetz, Johnny

 

[xsk8zerox]

you might also try rolling back the drivers if you can

 

[Sunny_boy_Johnn]

Originally posted by xsk8zerox
you might also try rolling back the drivers if you can

What is rolling back?

Greetz, Johnny

 

[xsk8zerox]

Go to the device manager and click on the keyboard/mouse and go to driver then press roll back driver... it might not work though

 

[Sunny_boy_Johnn]

I did the up dates and still I have this error

Perhaps I can try to delete the keybord and mouse driver from the device manager and let win xp install it back when rebooting.... What do You think

Greetz, Johnny

 

[xsk8zerox]

my next suggestion as a matter of a fact