XP Pro + HP 9110i cd writer ...Help

[weeone]

I upgraded to XP Pro and all went well, I have a
hewlett packard 9110i cd writer and for some odd
reason XP will not recognize that the drive even
exists but it shows in BIOS ?

I spent over an hour on the phone with HP techs and
had no luck, where they redirected me to my PC manf.

I took my PC to the local (custom) manf. and they charged
me $40 for nothing as they couldnt figure it out either.
Suggesting it a bad cd writer and that I buy a new one from
them.

I know the cd writer is problem free and worked perfect
under win98 SE.

can anyone please offer a solution ?

 

[Tbird94sc]

i need more information


what burning program? nero roxio......ect????

what version of the above program are you using? usually found in the help --> about option on the menu bar at top of prog

 

[weeone]

I cannot install the normal software that came with this burner.
Upon trying it says it cannot find a compatible IDE controller.

HP's site says I must use software called RecordNow with
it but that doesnt get me past the fact XP cannot even
locate the drive in the first place.

I would think if I could get it to notice the drive, I then
could possibly get the software installed for it, whatever
it must use?

 

[xsivforce]

Check here if you haven't already.

 

[weeone]

yes, I have been there many times and have even installed
the RecorNow and DLA software as suggested by HP's tech.

still, XP does'nt notice the drive

 

[weeone]

problem solved, thanks all for help.....

did a "Add New Hardware" it then (this time) found
the drive and now all seems ok........Go figure

 

[Sazar]

now to figure out why that happened eh? why it all got fixed thats the $40 question...

 

[weeone]

yep, deciding wether to go get my $40 back too, they said
it was un-fixable and that my cd writer was bad.....haha

maybe I should replace their tech