Windows XP Automatic Reboot

Discussion in 'Windows Desktop Systems' started by anhhaovu, Dec 5, 2002.

  1. anhhaovu

    anhhaovu Guest

    Can anyone help me out?

    I have windows XP home edition with a VIA chipset motherboard with the latest VIA fixes. Whenever I try to install a software application from a cd, it restarts and gives me a blue screen saying it has performed a physical dump. I tried everything from taking out all of my expansion cards and reinstalling video card first, then other things, then sound card but I still have the same problem. I've also update my BIOS drivers to the latest version but still no luck. All of my expansion card drivers are updated as well and still with no luck.

    My specs are:
    AMD Athlon 1.2
    VIA Chipset Motherboard (Shuttle AK12)
    Toshiba DVD-ROM Drive (SD-M1612)
    Philips Writer (PCRW804)
    Ti Geforce 4 4200
    SB Live! X-Gamer 5.1
    An old Network Card

    I checked if there were any IRQ conflicts, at first there were between the Network Card and the sound card so I uninstalled the network card and reinstalled it in a different slot and there were no more conflicts. However, the problem still persists: automatic restart and blue screen when I install an APP. Any comments would be greatly appreciate, thank you.
     
  2. brodie

    brodie OSNN Addict

    Messages:
    117
    Location:
    Perth, Australia
    when PC blue screens and starts mem dump does it give the name of file that is causing the problem? If so post that it may help to diagnose the drama

    also just try taking out network card and leaving out while you install an app, see if that does anything.
     
  3. anhhaovu

    anhhaovu Guest

    it doesnt give a file name, it just has 0x0000000028e, something such as that, but no file name
     
  4. anhhaovu

    anhhaovu Guest

    also, if my motherboard doesnt support DDR memory but my video card is DDR, does that matter? my port supports the videocard however (AGP 2.0)
     
  5. brodie

    brodie OSNN Addict

    Messages:
    117
    Location:
    Perth, Australia
    usually with blue screen there will be a file name somwhere listed as causing the error, check the screen again to make sure.

    I don't think having ddr on vid card will cause a drama
     
  6. anhhaovu

    anhhaovu Guest

    well i tried to intall an app again, to see what the message says, now there is no message anymore, it just restarts
     
  7. Shamus MacNoob

    Shamus MacNoob Moderator Political User

    Messages:
    4,199
    Location:
    L'Ile Perrot Quebec
    event viewer

    does xp home have the event viewer? control panel/administrative tools/event viewer in there should be listed the errors that you got, there is 3 different types logged

    apps/system/security if not look in the documents and settings folder on C:\Documents and Settings\All Users\Application Data\Microsoft\Dr Watson there is a log file here also that should list the .dmp dump files..... also the .dmp is there and it can be large you can saftly delete the .dmp's with no problems
     
  8. anhhaovu

    anhhaovu Guest

    I Took out my sound card, and now install works perfectly. Do you have any ideas on how I can make my sound card work with my system?