Windows Live Messenger Connection Problems

Discussion in 'Windows Desktop Systems' started by silversun, Jul 15, 2006.

  1. silversun

    silversun OSNN Junior Addict

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    Hi to you all. I'm new here and I'm hoping someone will be kind enough to help me with a problem I have. My daughter downloaded Windows Live Messenger a couple of weeks ago and it was working fine until a couple of days ago. She tried to sign in as usual but got an error message (80004005) I tried the troubleshooter and it said 'your proxy settings appear to be offline or proxy settings are invalid' I dont really have any idea what this means. Can someone advse please? Thank you.
     
  2. kcnychief

    kcnychief █▄█ ▀█▄ █ Political User Folding Team

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    Re: Windows Live messenger problems

    That error usually indicates that your clock is a little off.

    Check the time in your BIOS and in Windows to ensure they are set correctly. Once they are, syncrhonize your clock in windows with a Time Server. To do that, double-click on your clock in the bottom right corner of the screen, and go to the Internet Time tab. When there, ensure the box is checked to "Automatically Synchronize With an Internet Server" and then click "Update Now"

    A Screenshot for your convenience -
     

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  3. silversun

    silversun OSNN Junior Addict

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    Re: Windows Live messenger problems

    Hi there and thank you for your reply. I have done as you asked, but i'm afraid it still does'nt work.. Any other ideas please? Thank you
     
  4. kcnychief

    kcnychief █▄█ ▀█▄ █ Political User Folding Team

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    Re: Windows Live messenger problems

    Have you done any configuration changes, such as adding a New Anti-Virus or Firewall since you installed it?

    Try turning off your Anti-Virus, not just disabling it. You need to find out the name of the .EXE that actually runs, go into Task Manager (CTRL + ALT + DEL) - hit task manager and end the process and then try again.
     
  5. silversun

    silversun OSNN Junior Addict

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    Re: Windows Live messenger problems

    Ok. Tried all that but again I'm afraid nothing helped so far.. I have the firewall set to allow Live Messenger. It is strange that one minute it was working fine and then the next time it was'nt.. Thank for your time with this and if you have any further thoughts I would be very grateful. Do you think it could be what the troubleshooter is displaying about these proxy servers. I have no idea what they are and would appreciate some info if that's ok? many thanks.:)
     
  6. kcnychief

    kcnychief █▄█ ▀█▄ █ Political User Folding Team

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    Re: Windows Live messenger problems

    Most People don't use any specific proxy server settings other than what is pushed by your ISP.

    Within Internet Explorer, go to Tools, Internet Options.

    Go to the Connections Tab

    There is a button for LAN Settings on the Very bottom

    Do you have a proxy server set in that screen?
     
  7. silversun

    silversun OSNN Junior Addict

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    Re: Windows Live messenger problems

    The box that says 'use a proxy server for your LAN' is ticked but that's all that's there..
     
  8. kcnychief

    kcnychief █▄█ ▀█▄ █ Political User Folding Team

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    Re: Windows Live messenger problems

    Untick the box, reboot your PC (shouldn't have to, but just to be safe) and try again.
     
  9. silversun

    silversun OSNN Junior Addict

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    Re: Windows Live messenger problems

    I'm sorry to say that did'nt solve it.. what exactly does a LAN server do when activated. I know that it stands for local area network but I dont know what exactly it is. Any other thoughts please..

    Hi there and sorry to trouble you again, but I have just run another trouble shoot on Messenger and this time, because I unchecked the LAN proxy box, the test results show no problems. Everything is ticked with a green tick now. So I attempted to sign in to messenger but no response again. This isbaffling!!
     
    Last edited by a moderator: Jul 15, 2006
  10. madmatt

    madmatt Bow Down to the King Political User

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    Thread moved/renamed.
     
  11. kcnychief

    kcnychief █▄█ ▀█▄ █ Political User Folding Team

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    Not really sure what to say, if their troubleshooter doesn't present any problems I would try to un-install and then re-install.

    I don't use the software myself, never have, but one thing I can recommend is after you un-install, go out to their website to ensure you get the latest build as well before you do a re-install.

    EDIT: Sorry for not finding this earlier, they have a detailed blog post about this error -

    http://messengersays.spaces.msn.com/Blog/cns!5B410F7FD930829E!18272.entry
     
  12. silversun

    silversun OSNN Junior Addict

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    Many thanks for this info. Unfortunately although I have gone to explorer and found the documents file I cant find the file they suggest I look for(her log in name etc to delete the cache) I hope I'm not being stupid here but is there any way you could help to find what I'm looking for. Thank you for your time.
     
  13. kcnychief

    kcnychief █▄█ ▀█▄ █ Political User Folding Team

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    Did you change your Explorer Settings so that you can see hidden files and folders?
     
  14. silversun

    silversun OSNN Junior Addict

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    Yes I've changed the explorer settings. I just cant seem to find the file they suggest.
     
  15. kcnychief

    kcnychief █▄█ ▀█▄ █ Political User Folding Team

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    Out of Steps A-F, how far do you get?
     
  16. silversun

    silversun OSNN Junior Addict

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    I got to step D its the next files that I cant seem to locate..
     
  17. kcnychief

    kcnychief █▄█ ▀█▄ █ Political User Folding Team

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    Are you finding the folder, but not the "real" and "shadow" folders, or are you not even getting to

    C:\Documents and Settings\<Your Windows logon name>\Local Settings\Application Data\Microsoft\Windows Live Contacts\<Your Messenger email address>
     
  18. silversun

    silversun OSNN Junior Addict

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    Are you finding the folder, but not the "real" and "shadow" folders, or are you not even getting to

    C:\Documents and Settings\<Your Windows logon name>\Local Settings\Application Data\Microsoft\Windows Live Contacts\<Your Messenger email address>

    I'm not getting to C:\Documents and Settings\<your Windows logon name etc.

    Thank you for your patience....
     
  19. kcnychief

    kcnychief █▄█ ▀█▄ █ Political User Folding Team

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    At this point, I would try to un-install, reboot, visit the site to get the latest build and then re-install.
     
  20. silversun

    silversun OSNN Junior Addict

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    Ok. I'll try that. may I get back to you with my progress please? I'll wait to speak to my daughter before I do this just to let her know what's happening. So hopefully it will work for her and I'll get back to you as soon as I know anything .... many thanks to you.:)