Sorry, I am not sure where else to put this topic. My laptop has stopped running at its potential, so I want to totally re-format my HD. I have a Quick Restore disc that came with my Compaq laptop, so I will probably use that, however, I have some questions. 1. Norton Anti-virus. I had to update it, by purchasing another year's worth of new protection and whatnot, now when I quick restore, is this new year going to still be there? 2. If anyone has had a Compaq laptop, they might be able to help here. I sent it away because of an overheating problem, and I am wondering if what they would have fixed was a hardware change. If so, formating won't be a problem, but if it was software, then formatting will erase that, and I will be right back at the overheating problem. 3. Is re-formating a good viable option? I have all the CDs to reinstal everything, so no problem there. Its just I am getting some errors, and the laptop is freezing more often now than it ever has before. Thanks for the help, I hope to do this today, as I need my laptop fully operational for Monday.