Tiger Direct And Cancelling Orders

Discussion in 'Green Room' started by FalseIdeasOfLove, May 18, 2006.

  1. FalseIdeasOfLove

    FalseIdeasOfLove Life In A Hospital

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    Hey, I was wondering if anyone has ever gone through Tiger Direct before and had to cancel an order? Or any online store, for that matter. Tonight I borrowed my Dad's credit card (paypal echeck's take too long) and I ordered a Plextor CD-RW off of Tiger Direct. Before I figured the order went through (which I found out later that my paypal order had) I decided to just use TD's credit card order form and went through with that. Noticing my name on the bill rather than my dad's I decided to hit the back button (while on the order information page) I changed the name to my dad's and went from there. I checked my email a few minutes later and noticed 3 order processing emails from Tiger Direct. It turned out that the paypal order had gone through, the order with my name had gone through and then the final order with my dad's name had also gone through. In the end I ended up ordering 3 cd burners while only wanting one. I really hope that Tiger Direct can cancel my order.

    I called their 1-800 number and it turns out they're closed until Monday, does anyone think shipments will be processed before then?

    Anyone with any inciteful information would really relieve my current state of stress, I really don't want to have to pay for 3 cd burners!

    Thanks!
     
  2. technokid88

    technokid88 Part of a System Folding Team

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    You will prob get all 3, they usally ship out pretty fast, if you get them call them and request a return tag, usally a company will send you one.
     
  3. FalseIdeasOfLove

    FalseIdeasOfLove Life In A Hospital

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    The thing is, they aren't open until Monday, or so they say via the telephone. I would love to return 2 of them, if I do receive 3 but it says that there is not return available on this item.
     
  4. kcnychief

    kcnychief █▄█ ▀█▄ █ Political User Folding Team

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    Moved Thread to Green Room

    That's very strange that you placed an order on Wednesday, and they aren't open again until Monday.

    Are you sure you have that right?

    I would look in the e-mail they sent you, perhaps there is additional contact information, such as another phone number or an e-mail address you can use. Alternatively, sometimes if you "login" to the site that you purchased from, you can manage, and in this case, cancel your order(s).
     
  5. technokid88

    technokid88 Part of a System Folding Team

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    put it on ebay, or call the credit card company and cancle it...
     
  6. kcnychief

    kcnychief █▄█ ▀█▄ █ Political User Folding Team

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    He'd be much better off RMA'ing the stuff if he can't cancel before they ship. If he puts them on eBay, he would have to pay eBay Listing and Final Value fees, plus PayPal fees.
     
  7. technokid88

    technokid88 Part of a System Folding Team

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    I know this but he said no returns on this product.
     
  8. FalseIdeasOfLove

    FalseIdeasOfLove Life In A Hospital

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    I was quite surprised that they weren't open until Monday as well. I will try calling tomorrow morning for sure.

    The only thing I have to go off of is their phone operater, which in this case seems to be an automatic message when I press the corresponding numbers.

    I have checked over the email as well as the site and 1-800-800-8300 is the only phone number listed. I will try sending an email, but I figure nothing will happen through that. I checked around my account as well as the order status pages and there is nothing to cancel an order.

    I hope that the automated message is wrong and I can get a hold of them by tomorrow. Do you think that the order will go out before Monday however?
     
  9. technokid88

    technokid88 Part of a System Folding Team

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    888-335-4062 call this tigerdirect phone number.
     
  10. FalseIdeasOfLove

    FalseIdeasOfLove Life In A Hospital

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    I live in Canada, when I dialed that number it said I can't reach that number from the area I am calling from.
     
  11. technokid88

    technokid88 Part of a System Folding Team

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    888-771-9999 for the tigerdirect.ca
     
  12. FalseIdeasOfLove

    FalseIdeasOfLove Life In A Hospital

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    Same message as the 1-800. Closed until Monday. Once again, I really hope it isn't true and I still have time to cancel these orders. If I cancel through the credit card company what kind of trouble will I have to go through to do that?
     
  13. technokid88

    technokid88 Part of a System Folding Team

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    not sure what will happen, but you can let them know what happend, and ask them what you should do.
     
  14. xsivforce

    xsivforce Prodigal Son Folding Team

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    I have dealt with Tiger Direct on more than one occassion. Their customer support has been very good so far.
     
  15. FalseIdeasOfLove

    FalseIdeasOfLove Life In A Hospital

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    Do you think my chances of only receiving one cd-rw drive is good then?
     
  16. lancer

    lancer There is no answer! Political User Folding Team

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    no you will get all three, just explain the situation and they will give you an rma for the 2, they are good like that.

    how much did you pay for them?
     
  17. FalseIdeasOfLove

    FalseIdeasOfLove Life In A Hospital

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    Hey, the email that I sent was answered and two orders were cancelled. Boy, is that a load off my shoulders.

    Lancer: I paid $63.00, then the shipping and tax. Ended up being $88. It's extremely hard to find Plextor around here though so to me it was well worth it.
     
  18. xsivforce

    xsivforce Prodigal Son Folding Team

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    I have been a fan of TD for a few years. Glad to hear it worked out.
     
  19. kcnychief

    kcnychief █▄█ ▀█▄ █ Political User Folding Team

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    Glad it worked out :)