A software engineer, hardware engineer and company division manager were on their way to a meeting in Switzerland. They were driving down a steep mountain road when suddenly the brakes failed. The car careered out of control, bouncing off guard rails until it ground to a halt along the mountainside. The occupants were unhurt, but stuck halfway down a mountain in a car with no brakes. "I know," said the manager. "Lets have a meeting, propose a Vision, formulate a Mission Statement, define some Goals and through a process of continuous improvement, find a solution to the Critical Problems, and we'll be on our way." "No," said the hardware engineer. "I've got my Swiss army knife with me. I can strip down the car's braking system, isolate the fault, fix it and we'll be on our way." "Wait," said the software engineer. "Before we do anything, shouldn't we push the car back to the top of the mountain and see if it happens again."