Remote Assistance

Discussion in 'Windows Desktop Systems' started by blueyedboy, Nov 17, 2002.

  1. blueyedboy

    blueyedboy Guest

    My brother lives in Germany (I live in England) and has just bought a PC for the first time. He's a plasterer by trade and has no experience with using one. His comes with XP home edition and I have XP Pro. Can I access his PC using remote assistance so that I can show him how to do stuff. If so how would we do it.

    If its not done that way, then I could use something like 'PC Anywhere'. I assume I would just need him to give me his IP Address, where would he get that from.

    Any advice appreciated.

    Thanks.
     
  2. rettahc

    rettahc Guest

    I don't know about using the remote assistance. but to get his IP address have him open a command prompt (winkey+r and type in cmd) then at the command prompt type in ipconfig /all
     
  3. NetRyder

    NetRyder Tech Junkie Folding Team

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    A better alternative: RealVNC. It's free and open-source, so you get updates every now and then.
    www.realvnc.com

    Check out the documentation. It's really easy to use.
    And the easiest way to find out his IP address is to ask him to go to www.whatismyip.com
     
  4. excoelis

    excoelis Guest

    I am sure it's not going to work, anytime I use remote assistance, the person's computer that I am connected to cannot see what I am doing all he can see is the Windows XP screen, the same goes for when he does work on mine. If anyone has expirenced anything different or knows of a fix to this maybe they can help.
     
  5. rettahc

    rettahc Guest

    Oh yah that's right, when you connect to someones computer using remote assistance, it automatically logs all other users off the machine.

    I would go wih netryder suggestion
     
  6. blueyedboy

    blueyedboy Guest

    Thanks you guys. Very helpful.

    Blueyedboy.
     
  7. make sure that you are using "Remote Assitance" and not "Remote Desktop"...of course...because XP home..does not allow use of the remote desktop function.. also the pc to be controlled has to create a request... and send it to the remote user....then go from there....if setup properly...the remote "controller" should open the request form..then...the pc to be controlled will be notified...where a accept or deny will be shown. to allow control
     
  8. phishhead

    phishhead OSNN Senior Addict

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    what about net meeting. works great and uses very little resources...and to get the ip address just have him go to help and about net meeting...you'll see it on the bottom left then just type his ip in and wham you're connected.you can do video and voice conf...and do desktop sharing.
     
  9. NetRyder

    NetRyder Tech Junkie Folding Team

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    You're welcome Blueeyedboy :)
     
  10. brocher

    brocher Moderator

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    Why not just MSN messenger is free easy and you need no IP address just start talking and then get him to click on START APPLICATION SHARING then follow the commands. Easy as that.
     
  11. brocher

    brocher Moderator

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    516
    Why not just MSN messenger is free easy and you need no IP address just start talking and then get him to click on START APPLICATION SHARING then follow the commands. Easy as that.By the way net meeting is defunked over the internet as MSN provides the same service.