Remote Assistance Help Sp2

Discussion in 'Windows Desktop Systems' started by rcandel, Mar 15, 2005.

  1. rcandel

    rcandel Ricky

    Messages:
    5
    I have been having problems connecting remotely using remote assistance. I have configure both machines to accept conection through Microsoft, even configure the firewall. I works if I was using a computer with SP1 but can anyone help me configure it on SP2.
     
  2. skizo

    skizo OSNN Addict

    Messages:
    128
    Location:
    Austin, Texas
    You do know what remote assistance is for right? It is to give some else approval to access your computer. If you're trying to use it to access your pc from another pc, it isn't going to work. Besides, it lags the computer down.


    Try these:

    http://www.realvnc.com/

    http://www.symantec.com/pcanywhere/
     
  3. rcandel

    rcandel Ricky

    Messages:
    5
    I'm needing to use Remote Assistance on a network of 500+ computers. That is the only tool that I'm allow to use to administer remote access. If anyone knows any tip's or even info on configuring it. Now I followed the microsoft steps of configuration and even configure the firewall but still no access granted. In fact I can not save the invitation. The only time that I can save the invitation is when I'm using a computer with win xp SP1 installed. Can anyone help me....Please.....I'm losing my hair over it...lol.

    You do know what remote assistance is for right? It is to give some else approval to access your computer. If you're trying to use it to access your pc from another pc, it isn't going to work. Besides, it lags the computer down.
     
  4. skizo

    skizo OSNN Addict

    Messages:
    128
    Location:
    Austin, Texas
    Try these suggestions and post the results.
     
  5. rcandel

    rcandel Ricky

    Messages:
    5
    We do not have a domain so I am not sure if we can do Offer remote
    assistance from the expert.


    I think we need it to be from the novice asking for help by creating a remote assistance invite file for the expert.



    If I can get a list of policies that needs to be enabled for this to work. Also if there is any other way to configure this to work, please feel free to reply to this message.
     
  6. Mastershakes

    Mastershakes Moderator

    Messages:
    1,721
    Location:
    Montreal
    Make sure port 3389 is open. May have to configure SP2 firewall to make an exception for that port, and perhaps talk to your network guys.
     
  7. rcandel

    rcandel Ricky

    Messages:
    5
    Thanks for the info on the firwall and port 3389. Although I have that setup already. In fact when I goto the Remote Assistance - Save invitation. I get an error message: "A Program could not start. Please try again."


    Does anyone know why that message pops-up when saving. Is there any tips on this on fixing this error?
     
  8. zeke_mo

    zeke_mo (value not set) Staff Member Political User Folding Team

    Messages:
    1,984
    Location:
    Placerville, CA
    Check to see if the service is turned on. Type services.msc in start and look for the remote service, and make sure its set to automatic