Remote Assistance Connection problem

[Rooster77]

I have tried remote assistance thru MSN without any problem with a friend of mine, worked great!! Tried it with my in-laws PC and I get the following error:

"Remote Assistance connection could not be established because the remote host name could not be resolved. Please try again."

I am on Bell Sympatico DSL high speed and my in-laws have Direcway (DirecPC) two way satellite internet?
Any idea's, I have updated MSN, ran the latestest patches and checked out most of the Microsoft tech articles without any success?
Made sure that the PC is set-up for remote assistance...etc...

 

[Rooster77]

nobody has any ideas?

 

[phishhead]

does the client have the firewall disabled....you could always use netmeeting go to run and type conf.then type their ip address...have them click on tools sharing...allow desktop sharing...works for me great.if you need more help pm me...be glad to show you how to use it. can even do a video conf.