Remote Assistance Connection problem

Discussion in 'Windows Desktop Systems' started by Rooster77, Sep 17, 2002.

  1. Rooster77

    Rooster77 Guest

    I have tried remote assistance thru MSN without any problem with a friend of mine, worked great!! Tried it with my in-laws PC and I get the following error:

    "Remote Assistance connection could not be established because the remote host name could not be resolved. Please try again."

    I am on Bell Sympatico DSL high speed and my in-laws have Direcway (DirecPC) two way satellite internet?
    Any idea's, I have updated MSN, ran the latestest patches and checked out most of the Microsoft tech articles without any success?
    Made sure that the PC is set-up for remote assistance...etc...
     
  2. Rooster77

    Rooster77 Guest

    nobody has any ideas?
     
  3. phishhead

    phishhead OSNN Senior Addict

    Messages:
    422
    Location:
    San Diego, California
    does the client have the firewall disabled....you could always use netmeeting go to run and type conf.then type their ip address...have them click on tools sharing...allow desktop sharing...works for me great.if you need more help pm me...be glad to show you how to use it. can even do a video conf.