Alright, I'm an Admin with 100 users, and 80% of them use the Office 97 package with Outlook 97. I tested out the Remote Assistance feature on a Outlook 2000, and was happy with the results. I e-mailed everyone in my company to use Remote Assistance, and come to find out that it's not working with Outlook 97. Is their a work around to get this to work?? I know my other options are: #1 Use outlook Express #2 Have them save it to a file and e-mail #3 Use the windows messanger feature #1 I will have to configure this on 80% of the computers.. #2 The users are not smart enough to be able to handle this #3 I don't know what it will take to have this happen! What other options do I have if any??