process id=0xd9c fault

Discussion in 'Windows Desktop Systems' started by kev59, Nov 26, 2006.

  1. kev59

    kev59 OSNN Senior Addict

    Messages:
    293
    Location:
    grimsby
    I have sage accounts running on my laptop all was well i then loaded on irus paymaster and it keeps coming up with the fault
    application has generated an exception that could not be handled

    process id=0xd9c (3484), thread id 0xf98 (3992)

    the program will then not run can any one help

    ps the program works fine on windows 98 but will not work on windows xp
     
  2. Brad

    Brad Moderator Political User Folding Team

    Messages:
    2,280
    Location:
    Cary, NC
    See if you can Right click on the .EXE file and change the Compatibility mode to Windows 98
     
  3. kev59

    kev59 OSNN Senior Addict

    Messages:
    293
    Location:
    grimsby
    no no different
     
  4. Brad

    Brad Moderator Political User Folding Team

    Messages:
    2,280
    Location:
    Cary, NC
  5. kev59

    kev59 OSNN Senior Addict

    Messages:
    293
    Location:
    grimsby
    here it is
    Logfile of HijackThis v1.99.1
    Scan saved at 08:56:41, on 26/11/2006
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Linksys\Wireless-G Notebook Adapter\NICServ.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\TOSHIBA\PadTouch\PadExe.exe
    C:\Program Files\Dell Photo AIO Printer 942\dlbubmgr.exe
    C:\Program Files\Dell Photo AIO Printer 942\memcard.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Program Files\Dell Photo AIO Printer 942\dlbubmon.exe
    C:\Program Files\Google\GoogleToolbarNotifier\1.2.908.5008\GoogleToolbarNotifier.exe
    C:\Program Files\Linksys\Wireless-G Notebook Adapter\Gcc.exe
    C:\Program Files\Linksys\Wireless-G Notebook Adapter\OdHost.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\Program Files\Hijackthis\HijackThis.exe
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
    O4 - HKLM\..\Run: [PadTouch] "C:\Program Files\TOSHIBA\PadTouch\PadExe.exe
    O4 - HKLM\..\Run: [Dell Photo AIO Printer 942] "C:\Program Files\Dell Photo AIO Printer 942\dlbubmgr.exe"
    O4 - HKLM\..\Run: [DellMCM] "C:\Program Files\Dell Photo AIO Printer 942\memcard.exe"
    O4 - HKLM\..\Run: [DLBUCATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\DLBUtime.dll,_RunDLLEntry@16
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [errorkiller] "C:\Program Files\errorkiller\errorkiller.exe" -boot
    O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.908.5008\GoogleToolbarNotifier.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
    O4 - Global Startup: Wireless-G Notebook Adapter.lnk = C:\Program Files\Linksys\Wireless-G Notebook Adapter\Gcc.exe
    O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://a1540.g.akamai.net/7/1540/52/20060511/qtinstall.info.apple.com/qtactivex/qtplugin.cab
    O16 - DPF: {326A7290-FAE3-48C5-9FBA-F071633E1EB5} (VPlayer Control) - http://www.sonypictures.com/movies/ghostrider/vividas/player/vivid_ocx.jpeg
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1157484184968
    O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
    O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
    O23 - Service: dlbu_device - Dell - C:\WINDOWS\system32\dlbucoms.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: NICSer_WPC54G - Unknown owner - C:\Program Files\Linksys\Wireless-G Notebook Adapter\NICServ.exe
     
  6. kev59

    kev59 OSNN Senior Addict

    Messages:
    293
    Location:
    grimsby
    can anyone help me
     
  7. LordOfLA

    LordOfLA Godlike!

    Messages:
    7,027
    Location:
    Maidenhead, Berkshire, UK
    contact the guys at iris paymaster for support is your best bet here.
     
  8. Psyborg

    Psyborg google addict Political User

    Messages:
    109
    Location:
    Limerick, Ireland