Problem with word 2000

Discussion in 'Windows Desktop Systems' started by merle2503, Jan 26, 2002.

  1. merle2503

    merle2503 Guest

    Hi,
    it's just a little problem but it annoys me!
    Every time I finish word I get the message that there is a problem. I reported it to Microsoft for several times...nothing.
    I de- installed word and re installed...nothing changed.
    I tried to run it under win 98...nothing changed.
    Is there any idea what can I do ?
    Thanks for help!
    Merle
     
  2. Bytes Back

    Bytes Back Ex Police Chief

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    This error wouldn't have anything to do with Normal.dot would it ?
     
  3. merle2503

    merle2503 Guest

    I do not know. What do you mean?
    Merle
     
  4. Bytes Back

    Bytes Back Ex Police Chief

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    If the file "Normal.dot" is corrupt or write protected the word will not be able to save any changes in the layout of word you have made.

    It saves this file every time you close word.

    the easiest way to check this is to delete the file and word will make a new copy next time you run it.
     
  5. merle2503

    merle2503 Guest

    Thanks, I'll try it!
    Merle
     
  6. merle2503

    merle2503 Guest

    Sorry, but where can I find the file?
     
  7. merle2503

    merle2503 Guest

    Hi,
    I found the file (by "searching"), I deleted it, but I have the same problem. I did not have the problem with OS win 98 SE. I had it since I updated to windows XP.
    Merle
     
  8. Bytes Back

    Bytes Back Ex Police Chief

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    Yikes,

    Well mines here...

    C:\documents and settings\owner\apllication data\microsoft\templates
     
  9. Bytes Back

    Bytes Back Ex Police Chief

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    Can you tell us any more about the error ?
     
  10. merle2503

    merle2503 Guest

    Yes: every time I want to close word, I get a message: "Word for windows has found a problem and must be finished." Then they want me to send a message to microsoft. Unfortunately I cannot copy this message (I tried with copy and paste, but it doesn't work). I tried out all the compabilty modes, but it doesn't work with any of them.
    Merle
     
  11. Bytes Back

    Bytes Back Ex Police Chief

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    Hmmm, bit baffled on this one. Wait till Lonman comes on he may know.
     
  12. merle2503

    merle2503 Guest

    Okay, thanks for trying to help me, Bytes Back!!
    Merle