Problem with Media Player

Discussion in 'Windows Desktop Systems' started by Garretts77, Jan 18, 2002.

  1. Garretts77

    Garretts77 Guest

    I am new to XP. I upgraded last night and now my Media player won't open. It says that it "has encountered a problem and must close. Sorry for the inconvenience." This happens if I try to open a file, or even try to just open the Media player. Anybody have any advice??
     
  2. Lonman

    Lonman Bleh!

    Messages:
    2,642
    You can try running a 'chkdsk /f' and/or a 'sfc /scannow' and see if there are either disk errors or system file errors. If these don't come up with anything, you might want to consider formatting the drive and performing a clean installation, it can be done with an upgrade disk as long as you have a qualifying product on disk to show the upgrade disk during installation.
     
  3. Garretts77

    Garretts77 Guest

    This actually happened off of a clean install. I reformatted and installed yesterday. The only thing that i can think of is maybe it doens't like the video card, but the drivers are up to date, and it works with everything else...
     
  4. Lonman

    Lonman Bleh!

    Messages:
    2,642
    hmmm. This isn't a solution, more of a test. Open windows explorer, go to the 'x:\Program Files\Windows Media Player' folder. Double click on the file mplayer2.exe - this will launch media player 6.4... see if that one works on your system.
     
  5. Garretts77

    Garretts77 Guest

    Interesting. This one works. Is there something completely different between the old and the new Media Players that would allow one to work and one not?
     
  6. Lonman

    Lonman Bleh!

    Messages:
    2,642
    They use different files and i'm sure the newer version is a lot more complicated. Did you run the chkdsk and the sfc (system file checker)?
     
  7. Garretts77

    Garretts77 Guest

    Yes I did run them and they came back O.K...
     
  8. Lonman

    Lonman Bleh!

    Messages:
    2,642
    I really don't know what could be wrong with your media player. Not enough information to troubleshoot it with it. Look in your event view logs and see if it's generating any errors there that might give you a lead.