Please help diagnose computer problem...

Discussion in 'General Hardware' started by ray_gillespie, Jan 29, 2007.

  1. ray_gillespie

    ray_gillespie Moderator Staff Member Political User

    Messages:
    1,692
    Location:
    Birmingham, UK
    Can anyone please help me diagnose what is wrong with my computer? I really need to get it fixed soon but I don't know what is causing the problems. Basically the computer keeps restarting due to a Machine Check Error. I ran a Memtest x86 test for 14 hours and didn't get a single problem or reboot.

    The log from Sandra Lite is here:

    ***** Start of Report *****
    --------------------------------------------------------------------------------
    <<< Computer Overview >>>
    --------------------------------------------------------------------------------
    Warning 100: Large memory sizes should be made of
    Registered/Buffered memory.
    Tip 2546: Large memory modules should be ECC/Parity.
    Notice 5901: CD 1x= 150kB/s; Exercise caution when
    comparing measured versus published ratings.
    Notice 5902: DVD 1x= 11.08Mbps Exercise caution when
    comparing measured versus published ratings.
    <<< Mainboard >>>
    --------------------------------------------------------------------------------
    Notice 224: SMBIOS/DMI information may be inaccurate.
    Tip 2511: Some memory slots are free so the memory can
    be easily upgraded.
    Warning 2541: FSB exceeds Chipset rated speed. Reduce FSB.
    Warning 100: Large memory sizes should be made of
    Registered/Buffered memory.
    Tip 2546: Large memory modules should be ECC/Parity.
    <<< Mainboard Configuration >>>
    --------------------------------------------------------------------------------
    Notice 224: System BIOS : SMBIOS/DMI information may be
    inaccurate.
    Tip 207: System BIOS : A SMBIOS/DMI 2.3 or later
    compliant BIOS is recommended. Check for a
    BIOS update.
    Tip 212: System BIOS : BIOS can be shadowed so check
    whether it is.
    Tip 211: System BIOS : BIOS is flash-able and socketed
    so it can be upgraded when needed.
    <<< Processors >>>
    --------------------------------------------------------------------------------
    Tip 210: CPU 1 [Processor 0, Core 0, Thread 0] :
    Mainboard supports faster CPUs, so the CPU
    can be upgraded when needed.
    Notice 224: CPU 1 [Processor 0, Core 0, Thread 0] :
    SMBIOS/DMI information may be inaccurate.
    Warning 236: CPU 1 [Processor 0, Core 0, Thread 0] : Vcore
    higher than rated maximum. Check Vcore
    setting!
    <<< Buses and Devices >>>
    --------------------------------------------------------------------------------
    Tip 1202: PCI Bus 0 (1/1x PCIClk) : Advanced Micro
    Devices (AMD) Athlon 64 / Opteron
    HyperTransport Technology Configuration :
    Device does not support bus mastering.
    Tip 1202: PCI Bus 0 (1/1x PCIClk) : Advanced Micro
    Devices (AMD) Athlon 64 / Opteron Address Map
    : Device does not support bus mastering.
    Tip 1202: PCI Bus 0 (1/1x PCIClk) : Advanced Micro
    Devices (AMD) Athlon 64 / Opteron DRAM
    Controller : Device does not support bus
    mastering.
    Tip 1202: PCI Bus 0 (1/1x PCIClk) : Advanced Micro
    Devices (AMD) Athlon 64 / Opteron
    Miscellaneous Control : Device does not
    support bus mastering.
    <<< Power Management >>>
    --------------------------------------------------------------------------------
    Notice 224: SMBIOS/DMI information may be inaccurate.
    <<< Displays and Display Adapters >>>
    --------------------------------------------------------------------------------
    Tip 319: Video Adapter : Primary Display Driver
    (display) : A refresh rate of at least 75Hz
    is recommended. Increase it if possible.
    Tip 323: Video Adapter : Primary Display Driver
    (display) : Remove the desktop wallpaper to
    save memory and improve performance.
    <<< Physical Disks >>>
    --------------------------------------------------------------------------------
    Warning 3100: ST3320620AS (ATA) : S.M.A.R.T not enabled;
    consider enabling for safety.
    <<< Printers and Faxes >>>
    --------------------------------------------------------------------------------

    <<< Ports >>>
    --------------------------------------------------------------------------------

    <<< Audio Devices >>>
    --------------------------------------------------------------------------------

    <<< Mice and Track-balls >>>
    --------------------------------------------------------------------------------

    <<< Keyboards and Tablets >>>
    --------------------------------------------------------------------------------

    <<< Network Adapters >>>
    --------------------------------------------------------------------------------
    Warning 503: Services & Routing : Simple IP services (Echo,
    DayTime, etc) enabled, check this is
    required.
    <<< Operating System >>>
    --------------------------------------------------------------------------------
    Tip 1300: Enter your company name or "Home" instead of
    "Unknown".
    Warning 1316: This copy of Windows contains Product
    Activation Technology.
    <<< Memory Usage >>>
    --------------------------------------------------------------------------------

    <<< Processes >>>
    --------------------------------------------------------------------------------
    Tip 1601: iexplore : Program consumes a large amount of
    memory.
    Tip 1601: iexplore : Program consumes a large amount of
    memory.
    <<< Modules >>>
    --------------------------------------------------------------------------------

    <<< Services and Drivers >>>
    --------------------------------------------------------------------------------
    Tip 2130: Computer Browser : Service may be disabled on
    Home/Professional OS version.
    Tip 2130: Error Reporting Service : Service may be
    disabled on Home/Professional OS version.
    Tip 2130: Help and Support : Service may be disabled on
    Home/Professional OS version.
    Tip 2130: TCP/IP NetBIOS Helper : Service may be
    disabled on Home/Professional OS version.
    Tip 2130: IPSEC Services : Service may be disabled on
    Home/Professional OS version.
    Tip 2130: Remote Registry : Service may be disabled on
    Home/Professional OS version.
    Tip 2130: Secondary Logon : Service may be disabled on
    Home/Professional OS version.
    <<< Fonts >>>
    --------------------------------------------------------------------------------

    <<< Media Devices >>>
    --------------------------------------------------------------------------------

    <<< DirectX >>>
    --------------------------------------------------------------------------------

    <<< OpenGL >>>
    --------------------------------------------------------------------------------

    <<< Logical Drives >>>
    --------------------------------------------------------------------------------
    Tip 1821: Hard Disk (C:) : Label (name) drive.
    Warning: CD-ROM/DVD (D:) : Cannot obtain drive
    information; check that a disk is in the
    drive and it is correctly formatted.
    Warning: Removable Drive (G:) : Cannot obtain drive
    information; check that a disk is in the
    drive and it is correctly formatted.
    <<< File Types >>>
    --------------------------------------------------------------------------------

    <<< Environment Variables >>>
    --------------------------------------------------------------------------------

    --------------------------------------------------------------------------------
    ***** End of Report *****


    Sorry to keep asking about this but I don't know what else to do now! If anyone can figure out why "FSB exceeds Chipset rated speed. Reduce FSB" comes up despite that fact that I'm not, and never have, O/C'd, then that might help a lot.

    Reps for any help. Cheers.
     
    Last edited: Jan 29, 2007
  2. American Zombie

    American Zombie Moderator Staff Member Political User

    Messages:
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    Location:
    Seattle
    Post what event viewer is logging as the cause of the restart.
    What OS are you running?
     
  3. ray_gillespie

    ray_gillespie Moderator Staff Member Political User

    Messages:
    1,692
    Location:
    Birmingham, UK
    I'm using XP Pro SP2.

    How do I use event viewer to show the cause of the restart?

    It comes up with:

    "Error code 0000009c, parameter1 00000004, parameter2 80545ff0, parameter3 b2000000, parameter4 00070f0f.
    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp."

    "A blue screen (Stop error) was reported. The message contains details about the error. A matching event with Event ID 1001 might also appear in the event log. This matching event displays information about the specific error that occurred."
     
  4. American Zombie

    American Zombie Moderator Staff Member Political User

    Messages:
    2,933
    Location:
    Seattle
    Turn off automatic restart so you can see the error message of what driver or device is causing the restart.

    Start > right click My Computer icon > Properties > Advanced tab > click on the Settings button under Startup and Recovery > remove the check mark next to Automatically Restart
     
    ray_gillespie likes this.
  5. ray_gillespie

    ray_gillespie Moderator Staff Member Political User

    Messages:
    1,692
    Location:
    Birmingham, UK
    Ok, let's see what happens!
     
  6. ray_gillespie

    ray_gillespie Moderator Staff Member Political User

    Messages:
    1,692
    Location:
    Birmingham, UK
    Ok it still restarted, so I don't know what that means. The information it gives, aside from the fact that it says it's a Machine Check Error on the Windows help website, is this:

    Error signature:
    BCCode : 9c BCP1 : 00000004 BCP2 : 80545FF0 BCP3 : B2000000
    BCP4 : 00070F0F OSVer : 5_1_2600 SP : 2_0 Product : 256_1

    I have attached the sysdata text to this post (it's quite long!).

    EDIT: I have reduced the speed of my RAM from 200Mhz to 166Mhz in an effort to cool the FSB, which looks like a big part of the problem. Since then I've had it on for 2 1/2 hours and I've recoded two DVDs without a hitch...

    EDIT 2: It ran for nearly 3 hours last night and then I shut it down myself. Boot up first thing this morning and it lasts for about a minute :(
     

    Attached Files:

    Last edited: Jan 30, 2007
  7. ray_gillespie

    ray_gillespie Moderator Staff Member Political User

    Messages:
    1,692
    Location:
    Birmingham, UK
    AHHHHHHHHHHHHHGHGEGHEIGHsekfskldjfsdklfjJKLIsdfnsdkfnsdkl!!!!!!!!!!!!!

    Please help me! I'm going crazyddfdfdfkjhgkdfnglkdfngkldfgmkldfgmfklgjlgkfjgkldjgFE!!!!!