Hi, I hope someone can help me. I've tried everything on the ADOBE support site, and nothing has worked. I just upgraded to WIN XP from WIN ME and everytime I try to open up Photoshop I get this error message " Unable to continue due to hardware or sofware problem. Sorry, but this error is unrecoverable." I tried reinstalling photoshop, renaming 2 of the files to .old, and moved all fonts exlcuding true type fonts to a separate folder (that is all that is on the adobe support page). I know they say to do a clean install, not an upgrade, but I have no choice. I already opened the upgrade and installed it. Please help!! Thanks so much. Oh and I would extremely appreciate it if you would also copy the reply in an email to me. Thanks!!