When I installed NAV 2003 Shareware, it ran OK at first. Then it started not working at all! When I wen to un-install it, I get a Fatal Error in XP EVERY TIME!! Even when I turn off auto start-up and make sure that no Symantec apps are running THAT I KNOW OF! I have tried deleting the folder and all subsequent reg key/links using jv16 but when I try deleting the Norton folder, I keep getting a denial warning box. I'm assuming that Norton is still running in the windows shell because I see the NAV tab in IE. I have went and bought Norton AV 2003 (FULL VERSION) and tried to update/fix problem that way and I STILL get "fatal error" warning when I try and run THAT setup program as well !! Anyone have any ideas?!?!? THIS is why I hate shareware !!!