Here's the deal, I get this call from a lady who is constantly messing her system up. She thinks norton did this to her but I can't believe that's the case. Anyways, you boot the system and when the "click on which account you want to log onto screen" (whatever that is called) comes up ... there's nothing there. Just an empty space where the accounts should be. You can ctrl alt del to an old fashioned type your username & password screen but she doesn't know either the u/n or p/w. I'm guessing she somehow deleted all of her user accounts and is just S.O.L but I figured I'd ask. So is there anything she can do? Any utility that will allow me to create a new account for her or something? Thanks in advance.