Mailbox Full? but its empty!!! pls Help

Discussion in 'Windows Server Systems' started by o0_Enigma_0o, Aug 14, 2006.

  1. o0_Enigma_0o

    o0_Enigma_0o OSNN Junior Addict

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    Hi Guys,

    Been hit with this problem on this nice sunny monday morning, hope sombody here has more knowlege then me...

    I am running a Windows Small Business Server 2003 with Exchange 2003.

    I have around 70 - 80 users... I have one user complaining that he keeps getting "Mailbox Full" warning via email, however when I have checked his mailbox it is empty.

    Looking at system manager it says he has 276 items and is over 177Mb...

    Any help you can give will be fantastic...

    Thanks in advance..

    Kirk
     
  2. Mooz

    Mooz Moozically Con~foozed

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    empty mailbox, empty deleted items and recoverable deleted items ... log off and force an AD synch at the server ... leave five mins log back on .... alll done !!!
     
  3. fitz

    fitz Just Floating Along Staff Member Political User Folding Team

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    what is he using for a mail client?

    Assuming some flavor out outlook.. right-click on the mailbox in outlook, select properties, and (assuming a fairly recent version of outlook) select the folder size button.

    Should bring up a break down of the size and items in all the folders (calendar, contacts, journal, deleted items, etc)
     
  4. fimchick

    fimchick OSNN Senior Addict

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    how do you
    ??
     
  5. madmatt

    madmatt Bow Down to the King Political User

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    SBS 2003 with 80 users? WOW! WOW!

    What is the total size of your Exchange Store? What service pack level?

    Did you check the Exchange settings in Active Directory for this user to see if the box is ticked for sending warnings, etc.?
     
  6. o0_Enigma_0o

    o0_Enigma_0o OSNN Junior Addict

    Messages:
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    Not sure of the Service pack level at the mo... I will have a look when i get in tomorrow morning.
    And as for the Exchange store..

    Its like 10 GIG....
    Its bloody massive...

    Im trying to Defrag it but cant find out how :|
     
  7. madmatt

    madmatt Bow Down to the King Political User

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    ACK! You can't nor should you try to defragment the Exchange Store. That could cause data loss/corruption. The Exchange Store will keep itself cleaned up and is configured to run nightly by default.

    SBS 2003 has a 16GB store limit (R2 increases the limit to 75GB). However, you are well below that 16GB limit which makes me think you have strcter limites imposed on the per mailbox level.
     
  8. fitz

    fitz Just Floating Along Staff Member Political User Folding Team

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    10GB isn't massive..

    I'm sitting on a 120GB store right now (soon to be split between multiple servers)
     
  9. o0_Enigma_0o

    o0_Enigma_0o OSNN Junior Addict

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    its big for me...
    im new to this stuff... and im still trying to learn the system..

    Defrag is running now... :)
     
  10. fitz

    fitz Just Floating Along Staff Member Political User Folding Team

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    defrag?

    what defrag? Did you not read madmatt's response?
    You never should use a file level defrag utility (windows defrag, Disk Keeper, etc) on your exchange store file. Never.. Ever.. EVER!

    You should never use the eseutil to do an offline defrag unless you have a very good reason to do so (ie: unless told to do so by microsoft PSS - http://msexchangeteam.com/archive/2004/07/08/177574.aspx)

    As mentioned by MaddMatt, an online defrag should already be running automagically by Exchange (unless you changed the defaults or SBS uses different defaults). Look for event ID 1221 in your event logs. It should display the results of the online defrag.
     
    Last edited: Aug 14, 2006
  11. o0_Enigma_0o

    o0_Enigma_0o OSNN Junior Addict

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    opps... :|

    how stupid do i look now...

    sorry guys :|
     
  12. maxxpizza

    maxxpizza OSNN One Post Wonder

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    Had the same issue and found this thread through a Google search. I came up with a different solution so figured I would post it in case someone else finds the same thing.

    I had a users mailbox that had about 20 messages no big attachments...when I look at the Exchange System Manager it was showing 600 messages at 161882KB.

    I mounted the user’s mailbox in Outlook and browsed his folders checking size found them to be and 10000kb max. Then ran the mailbox cleanup from the tools menu. It showed that the local data was 72996KB while the server data was 161896KB. I noticed that the Deleted Items folder was showing a 151000KB on the server side and 50000KB on the local side. I checked the deleted Items folder and it was empty. I then ran use the empty deleted items from within the Mailbox Cleanup tool. Had to do this twice. It then showed an empty deleted Items folder and the mailbox size reverted to 10875KB which is about where it should have been.
     
    o0_Enigma_0o likes this.