Is this a virus?

Discussion in 'Windows Desktop Systems' started by Mubbers, Apr 7, 2004.

  1. Mubbers

    Mubbers Shoot! Political User

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    I've recently been plagued by the following:

    helpctr.exe keeps openig up massively - hundreds of exectuions filling up memory. Whenever I try and run things like ad-aware all their help file open up in mulitple windows too :(

    I manage to run adaware and get some pretty lame tracking cookies like:

    servedby.advertising etc... I've checked them all out and they just seem to be standard trackers...


    Hijackthis log:

     
  2. Mubbers

    Mubbers Shoot! Political User

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    The fact that the trackers keep re-appearing after the helpctr.exe stuff leads me to beleive that there is some hidden process that re-installs this stuff.
     
  3. Khayman

    Khayman I'm sorry Hal... Political User Folding Team

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    helpctr - helpctr.exe - Process Information

    Process File: helpctr or helpctr.exe
    Process Name: Microsoft Help and Support Center
    Description: Part of the Windows XP Help system. This application is started when you click Start > Help and Support from the Windows taskbar.
    Company: Microsoft Corp.
    System Process: Yes
    Security Risk ( Virus/Trojan/Worm/Adware/Spyware ): No
     
  4. GoNz0

    GoNz0 NTFS Stoner

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    if windows is set to error reporting, will it start helpcenter in the background to prepare the report ?
     
  5. Mubbers

    Mubbers Shoot! Political User

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    How do I check whether error reporting is on?

    At one point there was 171 helpctr.exe's open with more opening all the time :eek:

    Only done it once today -_-
     
  6. GoNz0

    GoNz0 NTFS Stoner

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    system properties, advanced, & the error reporting tab, it's in there.

    you could also probbaly disable it from the run command using services.msc * stop and disable help and support.
     
  7. Mubbers

    Mubbers Shoot! Political User

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    OK got that. But anyway is this typical of a virus or is it summut else? That triggers help center to flood my system?
     
  8. GoNz0

    GoNz0 NTFS Stoner

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    the only refrence i could find was some half baked comment about help center popping up and deleting files off your pc, that was 2 years ago and fixed by xp's service pack 1 release. otherwise i found nothing on google related to your problem, could you try and create a new user profile and use that for a day to see if the problem returns, could just be a corrupt user account.
     
  9. Mubbers

    Mubbers Shoot! Political User

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    Will do. I searched a fair bit on google as well and came up similarly blank :)
     
  10. Lee

    Lee OSNN Proxy

  11. rnanton@shaw.ca

    rnanton@shaw.ca OSNN One Post Wonder

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    Same Error

    I'm receiving the same error. Mubber, were you able to resolve this? Thanks!