Internet Explorer / Page Cannot Be Displayed (New here and need help!)

Discussion in 'Windows Desktop Systems' started by abccbrooks, Dec 5, 2005.

  1. abccbrooks

    abccbrooks OSNN Junior Addict

    Messages:
    10
    I found this board on the web and thought maybe ya'll could help me. I am having a problem with my laptop. It has windows xp, it will surf the web but anytime I have to enter a password it says that the page cannot be displayed. It does it for email, ebay, etc. I am losing my mind. I know nothing about computers and contacted my cable internet people and they told me to do the following steps:
    Open Internet Explorer and select "Internet Options" from the Tools
    menu.

    1) On the General Tab:
    a) Click the "Delete Files" button and click "OK" on the pop-up
    window.
    b) If you have the "Delete Cookies" button click on it then click
    "ok" on the
    pop-up window.
    c) Click the "Clear History" button and click "OK" on the pop-up
    window.

    2) On the Security Tab:
    a) Make sure "Security Level for this zone" is on Medium. If it is
    not, you can
    click on "Default Level" to make it that way.
    b) If the "Default Level" button is grayed out, click on the
    "Custom Level"
    button. A new window will open. Set level to "medium" and then
    click "Reset"
    and then "OK"

    3) If you have a Privacy tab,
    a) Make sure it is set to Medium. If not, click on the "Default
    Level" button.

    4) On the Content Tab:
    a) Click the "Auto Complete" button. A new window will open. Remove
    any
    checkmarks.
    b) Click the buttons for "Clear Forms" and "Clear Passwords".
    c) Click "OK"

    5) Click the Programs Tab.
    a) Click the "Reset Web Settings" button and then click "OK".

    6) Click the Advanced Tab.
    a) Click the "Restore Defaults" button and then click "OK".


    Did all of those and it did nothing. Can someone help me? My brother downloaded the windows xp service pack to it. I am not sure if that has something to do with it. If so can I take it back off? Do I have to do a system restore and get rid of everything? Can someone please help me? I am sorry if I am posting in the spot I don't know these boards.
    Thank you very much in advance!
     
  2. muzikool

    muzikool Act your wage. Political User

    Re: New here and need help!

    You're posting in the correct place, and welcome to OSNN. :)

    I'd like to see if you get the same result using another browser. Try Firefox and see if those web sites give you the same issue. http://www.getfirefox.com

    I'm not suggesting that you totally switch from IE, but it's worth trying another browser for the sake of troubleshooting.
     
  3. kcnychief

    kcnychief █▄█ ▀█▄ █ Political User Folding Team

    Messages:
    16,948
    Location:
    Massachusetts
    Re: New here and need help!

    If he loaded the latest service pack, was it Service Pack 2? If so, there is a firewall and while it shouldn't give issues you are describing, it might be. It could also be related to the pop-up blocker in IE, which is also installed as part of SP2 for XP.
     
  4. muzikool

    muzikool Act your wage. Political User

    Re: New here and need help!

    I don't suppose there's a chance he'd need to upgrade the encryption pack for secure sites?
     
  5. abccbrooks

    abccbrooks OSNN Junior Addict

    Messages:
    10
    Re: New here and need help!

    I have no idea. I was really hesitant to try the service pack because he said that it had problems before. He was replacing something (I burnt out my laptop in August) and when he gave it back it had it on there. I am not sure if that is what it is or what. I also can not view my user accounts. When I click on user accounts it is completely blank.
    I am so frustrated!
     
  6. muzikool

    muzikool Act your wage. Political User

    Re: New here and need help!

    You can't view User Accounts in the Control Panel?
     
  7. abccbrooks

    abccbrooks OSNN Junior Addict

    Messages:
    10
    Re: New here and need help!

    no I can not. It comes up on the welcome screen but when I click on the icon in the control panel it just brings up a blank screen with two arrows and the words user accounts in the top left corner.
     
  8. Unlord

    Unlord OSNN Junior Addict

    Messages:
    13
    Location:
    Michigan
    Re: New here and need help!

    I suppose it has to do with your browser not reading some encodings and encrypts. I doubt it has anything to with cookies or whatsoever. Try updating your browser and checking out your advanced options under Internet Options of your IE.
     
  9. muzikool

    muzikool Act your wage. Political User

    Re: New here and need help!

    Have you tried installing and using Firefox yet?
     
  10. _kC_

    _kC_ Moderator

    Messages:
    514
  11. muzikool

    muzikool Act your wage. Political User

    Re: New here and need help!

    Good call. It might be a winsock problem.
     
  12. madmatt

    madmatt Bow Down to the King Political User

    Messages:
    13,312
    Location:
    New York
    Changed thread title to cover issue in question.
     
  13. abccbrooks

    abccbrooks OSNN Junior Addict

    Messages:
    10
    Thank you all. I have had finals this week and just got back online. I will try the winsock! Thank you again!
     
  14. abccbrooks

    abccbrooks OSNN Junior Addict

    Messages:
    10
    I just did the winsocks and it did not work. Cab
     
  15. abccbrooks

    abccbrooks OSNN Junior Addict

    Messages:
    10
    I tried the winsocks and it did not work. Could I just reinstall everything or whatever to start over from scratch? I have everything I need on a DVD so I don't really need anything off of it. I am about to lose my mind. I don't understand why I can surf the internet but I can not sign onto anything.
     
  16. leedogg

    leedogg Gojyone kawaiiiiiiii!

    Messages:
    820
  17. American Zombie

    American Zombie Moderator Staff Member Political User

    Messages:
    2,931
    Location:
    Seattle
    May want to try IEFix and also check in IE options to make sure security and advanced tabs are at defaults.
     
  18. abccbrooks

    abccbrooks OSNN Junior Addict

    Messages:
    10
    How would I just start over? I tried the two options given just a second ago and it says that I need the IEXPLORE.EXE on the Windows XP home edition service pack 2 and all I have is the service pack one that I got with the computer. So I don't know how to find it. When I click on user accounts that still comes up blank. Maybe I should just try to start over. What could I do to just start over or is that a no no?
     
  19. abccbrooks

    abccbrooks OSNN Junior Addict

    Messages:
    10
    Can I remove the service pack?
     
  20. American Zombie

    American Zombie Moderator Staff Member Political User

    Messages:
    2,931
    Location:
    Seattle
    Maybe this is causing the IE problem so let's see if we can fix your accounts.

    Start > Run > regsvr32 jscript.dll

    May need to do these as well:

    Start > Run > regsvr32 nusrmgr.cpl

    Start > Run > regsvr32 /i mshtml.dll