I'm a currently unemployed "tech writer". I'm retooling my resume because it's attracting only the wrong people. I'm looking for advice and guidance from any of you who work in an IT department in a customer support or services role (or if you're a hiring manager!!!!). I'd like to explore the possibilities/opportunities of creating information products and training for internal or client users and have no idea what the environment is like and how well my skills match the needs. PMs are welcome, as well as an open discussion about the working environment and requirements of an IT dept.