I cannot believe all the trouble I am having with this POS OS. I have a brand new desktop with Vista preloaded. I am having a very hard time receiving emails with Windows Mail. I can send but not receive. I do get the window that shows 'receiving 1 of 3 messages', you can actually see the download begin and then it stops! I was on the phone with Sympatico for a record 5 hours over a 2 day period believe it or not. So I called Microsoft, where I was told that since it was OEM, I have to contact HP for help otherwise they would be charging me $79.00 for their assistance! I call HP and (no word of a lie) my call is routed to somewhere in India. Needless to say, they were of little help. I can't fault them, they did not 'design' this OS. Unbelievable. I have Sympatico high speed byt he way. No routers. I've changed every setting I could think of (timed-out, authentication, every POP3 in the book, you name it. There are certain websites I cannot access. OSNN being one of them. So how did I get here, you may be asking? Well I had to go into my YahooMail that I used to sign up (by the way, this is an awesome spot to go to for help/guidance) and fortunately I saved my original sign up message. I used that original email and clicked on the link to 'finalize registration' and was able to finally get into this forum. I've been trying for 3 days from home with no successs until now, to get to this forum. I don't know why this site is blocked??? I cannot access Hotmail either. You know it's bad when a Microsoft browser is unable to access Hotmail. I am also unable to access Sympatico's webmail service. I can get to the log-in page but the second I enter my password and click 'log-on' it just stays there (hangs). Norton was pre-installed, its removal was one of my first tasks when my system booted up for the very first time. I replaced it with AntiVir. I have even tried shutting everything down from Windows Defender, to Firewall, to AV and still no luck. How I am able to be here is a miracle unto its own. I couldn't get here with Firefox either, I gave that a try. Thunderbird email doesn't work either (receiving email). I can get my email at my canada.com webmail (I just had to add the pop info.) I'd like to up-grade back to XP, but I'm not sure I can with this hard drive??? My system is an HP Pav a6200n by the way. A few other rants: long load up time, takes longer to reg on the network for some reason, can't see how defrag is progressing, could not load some software because I needed to "elevate", no 'Refresh' button, and so on and so on... Sorry to sound like a complainer but I wasted an entire weekend with all of this. Any assistance would certainly be appreciated. Even suggestions to go back to XP. Thanks for listening folks.