GeForce 9500GS Graphics Card - Fan Noise Issue [Message From HP]

skenobi

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Joined
24 Aug 2009
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My girlfriend received this email with some information regarding the GeForce 9500GS model graphics cards. It only pertains to HP and Compaq desktops, but I figured that someone might find it useful, either now or in the future. If the appropriateness or location of this post is in question, please feel free to move/edit as necessary. Thanks! :)


URGENT SUPPORT NOTIFICATION FROM HP
******************************************************************

Excessive Fan Noise from GeForce 9500GS Graphics Card


This document only pertains to HP and Compaq Desktop PCs with
GeForce 9500GS Graphics Cards.

Certain GeForce 9500GS graphics cards by MSI Logistic LLC produce
excessive, noticeable buzzing, rattling, or scratchy sounds
coming from the graphics card fan. MSI Logistic LLC is providing
modified GeForce 9500GS graphics cards that help prevent excessive
fan noise. Modified graphics cards contain a fan shroud that is
blue. Previous GeForce 9500GS graphics cards have black fan
covers.

To find out if your computer is eligible for a replacement
graphics card, click one of the links below to continue to MSI
Logistic's GeForce 9500GS Graphics Card Replacement Program
website for HP and Compaq Desktop PCs. MSI Logistic LLC is
solely responsible for these websites.

MSI Logistic GeForce 9500GS Graphics Card Replacement Program

United States (English)
http://9500replacement.msicomputer.com/default.aspx

United States (Spanish)
http://9500replacement.msicomputer.com/?language=usaes

Canada (English)
http://9500replacement.msicomputer.com/?language=canadaen

Canada (French)
http://9500replacement.msicomputer.com/?language=canadafr

For all other Countries/Regions
Contact HP Worldwide

This GeForce 9500GS graphics card replacement program by MSI
Logistic LLC is available for the following time periods:
o United States and Canada:
July 16th, 2009 through July 15th, 2010
o All other Countries/Regions:
August 15th, 2009 through August 14th, 2010

If your PC is eligible, a replacement graphics card can be shipped
to you. Remove the side panel and look at the graphics card. If
your computer has a GeForce 9500GS graphics card with a black fan
cover, your PC might be eligible for a replacement graphics card.

NOTE: It is normal for a fan's sound to become louder when
graphics intensive software is used. A replacement card will not
affect this type of normal sound increase.

Sincerely,

Hewlett-Packard Company
 

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