encarta2000 dvd wont work

Discussion in 'General Hardware' started by alp1962, Feb 9, 2002.

  1. alp1962

    alp1962 Guest

    does anybody no if there is a fix to get my encarta2000 dvd to work now that I have upgraded from wins98 to winsXP
     
  2. allan

    allan Guest

    It should work fine. It does on my system.
     
  3. alp1962

    alp1962 Guest

    was yours already loaded when you got XP or did you manage to load it onto XP, as mine was already loaded when I upgraded and I was having intermitant problems I was told to re-install and now I have lost every thing as it had to un-install as part of the re-installation,
     
  4. allan

    allan Guest

    Whenever I get a system I always reformat and install everything myself - including Encarta 2000 in this case.
     
  5. alp1962

    alp1962 Guest

    encarta2000 dvd wont load

    so are you saying that you managed to load your encarta2000 DVD onto winsXP as a fresh load,
    Below is whats happening with me

    when loading it gets some of the way into the load (ie) it picks a folder to
    load into C:/program files (etc)OK then right click next when I get as far
    as choosing which parts of encarta I want, then right click next again, and
    everything dissappears completly and I am back to my Desktop with no error
    message or any hint that I was even doing anything
     
  6. allan

    allan Guest

    Not sure why that's happening. Try installing to a different directory (different drive if possible). Also, when you start the install disable all other programs (clear them from task manager) and dsable your anit-virus program if you have one.

    If this doesn't work I'm not sure what the problem is.

    Oh, and yes - it should work fine as a fresh install.
     
  7. alp1962

    alp1962 Guest

    encarta

    I think I only have one drive I have
    A-for floppies
    D-for DVD
    E- for CD_RW
    and the only drive I have to download onto is C for my hard drive do you mean split my hard drive

    the only thing running was anti virus & firewall I will try it now with them off
     
  8. allan

    allan Guest

    No, I'm not suggesting you partition your drive just to install a program - just asking that's all. Yes, try disabling the AV. Also, try installing to a different location (maybe C:\Encarta) just for the heck of it. That really should not make a difference, but I've seen stranger things.
     
  9. Lonman

    Lonman Bleh!

    Messages:
    2,642
    Just merged your thread for you. No need to post a new thread each time... just post reply. No input for your problem, sorry... I don't have encarta.
     
  10. alp1962

    alp1962 Guest

    encarta

    one more thing I noticed this time but ignored it before as the installation carried on when I clicked OK
    was at th begining of the install after it tells me to turn off any programs that are running it then says varification in progress
    then a window opens saying (please insert the correct CD-ROM, then select OK and restart) but like I mentioned above when I click OK the install continued
    THANKS for all your time
     
  11. allan

    allan Guest

    So it's okay now? You're welcome.
     
  12. alp1962

    alp1962 Guest

    No still no luck I think I will have to try contact microsoft
    Thanks again
     
  13. Guybrush

    Guybrush Village Idiot

    Messages:
    174
    Location:
    Skidby-East Yorkshire
    Encarta DVD 2000

    Do you by any chance have a Pioneer DVD Rom drive?

    The reason I ask is that The Britannica 2002 DVD will not work on some Pioneer drives. You need to run new firmware from the pioneer site. They also need to be run from a DOS Prompt - not easy in Windows XP.

    Why they don't inform you on the packaging is beyond me.

    This may not help but it's a thought. I'm in the process tryng to return my copy to Britannica.com.