Drive Image 2002 - CD-RW problem

Discussion in 'Windows Desktop Systems' started by wdeanmorgan, Sep 30, 2002.

  1. wdeanmorgan

    wdeanmorgan Guest

    Hi. I have recently installed Drive Image 2002 on my Dell 4300 running WinXP-HE. The progam installed fine and I was able to create the rescue floppies. I also used the 'setup wizard' to resize my 'C' disk an install an image of my OS on the new partition. What I CANNOT do is get Disk Image 2002 to do is recognize my Cd-RW drive. I want to backup my OS image to CD's. If the HD crashes, having an image on a partition of the same drive won't do me much good! PowerQuest has not been much help. They say update the firmware for the CD-RW driver. Dell doesn't have an update. Anyone have this problem and any suggestions? Thanks. Dingo
     
  2. allan

    allan Guest

    Don't know if you've tried this, but sometimes it's better to have a blank cd in the drive before trying to select it.

    Does DI even list the drive as a potential location for saving?
     
  3. Iceman

    Iceman Moderator

    Messages:
    2,695
    do you know the make and model number of the CDRW ?

    Dell doesn't make them they just put then together.

    Look in the hardware settings and try to find the make and model number

    Good luck

    [​IMG]
     
  4. djmorgan

    djmorgan OSNN Addict

    Messages:
    106
    You have checked that you have the ASPI layer installed and not using the windows native drivers, this is explained in DriveImage FAQ.

    Use Adaptec chkaspi from thier site if in doubt.
     
  5. wdeanmorgan

    wdeanmorgan Guest

    CD-RW- DRIVE FOR DELL 4300

    Hi Iceman.
    All the info in Device Hardware is as follows:

    HL-DT-ST CD-RW-GCE-8160-B
    Signed MS WinXP Publisher
    File Ver-MS 5.1.2600.0 (7-1-2001)
    XP Client 010817-114CD-RW 40XR-16XW
    Do you know how I can update the firmware for this? Thanks, Dingo.
     
  6. wdeanmorgan

    wdeanmorgan Guest

    CD-RW- DRIVE FOR DELL 4300 Link To Post #5

    Hi Iceman.
    All the info in Device Hardware is as follows:

    HL-DT-ST CD-RW-GCE-8160-B
    Signed MS WinXP Publisher
    File Ver-MS 5.1.2600.0 (7-1-2001)
    XP Client 010817-114CD-RW 40XR-16XW
    Do you know how I can update the firmware for this? Thanks, Dingo.


    __________________
    Dingo
     
  7. djmorgan

    djmorgan OSNN Addict

    Messages:
    106
    It's a Hitachi - LG drive - good place for info would be www.CDRLabs.com