Computer freezes too much!

Discussion in 'Windows Desktop Systems' started by pluto, Apr 1, 2006.

  1. pluto

    pluto OSNN Addict

    Messages:
    202
    In the past two weeks of the 7 months I have had this computer, I have been experiencing total loss of response of this computer. It happens randomly, its just freezes, loss of sound, keyboard and mouse are dead, nothing moves or blinks, there is zero hard drive activity. Doesnt seem to matter how long the computer has been on for or what is running

    Specs:

    P4 3.0GHz with HT disabled
    Intel 915G mainboard
    512MB of DDR400
    80GB SATA hard drive (master)
    250GB IDE hard drive (slave)
    400W PSU
    using on board audio and graphics
    WinXP with SP2

    I have ran Windows OneCare, Windows Defender, Adaware, Spybot Search And Destroy, defragmented, scan disc-ed and no errors have appeared. It can happen with MSN and firefox just running or with Paintshop, MSN, firefox, foobar, WMP, HydraIRC, IE and a bunch of open folders all running
    .

    Is there any solution to this!?
     

    Attached Files:

  2. Admiral Michael

    Admiral Michael Michaelsoft Systems CEO Folding Team

    The HiJackThis log looks clean.

    Have you updated your drivers?
    Possibly try a reinstall of windows?
    Checked the Event Viewer (Start>Run>eventvwr.msc>enter)?
     
  3. Hipster Doofus

    Hipster Doofus Good grief Charlie Brown

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    Seeing as it has only been a couple of weeks you could also try doing a 'system restore' & see if that gets it right.
     
  4. pluto

    pluto OSNN Addict

    Messages:
    202
    I removed all the entries from the Even Viewer and it froze again not long after :dead: and this is what has been logged:

    Application:
    Code:
    4/1/2006    11:42:20 PM    MSMPSVC    Error    None    3    O-0A4FB98EEFB24\w    O-0A4FB98EEFB24    AV Engine failed to scan \Device\HarddiskVolume1\Program Files\foobar2000\components\foo_psf.dll file accessed thru C:\Program Files\foobar2000\foobar2000.exe (Session 0x0). 
    4/1/2006    11:40:38 PM    MSMPSVC    Information    None    5    N/A    O-0A4FB98EEFB24    OnAccess scanning was enabled by user. 
    4/1/2006    11:40:33 PM    ESENT    Information    Logging/Recovery     302    N/A    O-0A4FB98EEFB24    C:\Program Files\Microsoft Windows OneCare Live\Database\WinSS_st.edb (260) C:\Program Files\Microsoft Windows OneCare Live\Database\WinSS_st.edb: The database engine has successfully completed recovery steps.
    4/1/2006    11:40:30 PM    ESENT    Information    Logging/Recovery     301    N/A    O-0A4FB98EEFB24    C:\Program Files\Microsoft Windows OneCare Live\Database\WinSS_st.edb (260) C:\Program Files\Microsoft Windows OneCare Live\Database\WinSS_st.edb: The database engine has begun replaying logfile C:\Program Files\Microsoft Windows OneCare Live\Database\edb.log.
    4/1/2006    11:40:28 PM    ESENT    Information    Logging/Recovery     300    N/A    O-0A4FB98EEFB24    C:\Program Files\Microsoft Windows OneCare Live\Database\WinSS_st.edb (260) C:\Program Files\Microsoft Windows OneCare Live\Database\WinSS_st.edb: The database engine is initiating recovery steps.
    4/1/2006    11:40:27 PM    ESENT    Information    Logging/Recovery     302    N/A    O-0A4FB98EEFB24    mpssvc (228) The database engine has successfully completed recovery steps.
    4/1/2006    11:40:27 PM    ESENT    Information    General     102    N/A    O-0A4FB98EEFB24    C:\Program Files\Microsoft Windows OneCare Live\Database\WinSS_st.edb (260) C:\Program Files\Microsoft Windows OneCare Live\Database\WinSS_st.edb: The database engine started a new instance (0).
    4/1/2006    11:40:27 PM    ESENT    Information    General     100    N/A    O-0A4FB98EEFB24    winss (260) The database engine 5.01.2600.2780 started.
    4/1/2006    11:40:27 PM    SecurityCenter    Information    None    1800    N/A    O-0A4FB98EEFB24    The Windows Security Center Service has started.
    4/1/2006    11:40:26 PM    ESENT    Information    Logging/Recovery     301    N/A    O-0A4FB98EEFB24    mpssvc (228) The database engine has begun replaying logfile C:\Documents and Settings\All Users\Application Data\Microsoft\Protection Service\edb.log.
    4/1/2006    11:40:26 PM    ESENT    Information    Logging/Recovery     300    N/A    O-0A4FB98EEFB24    mpssvc (228) The database engine is initiating recovery steps.
    4/1/2006    11:40:26 PM    ESENT    Information    General     100    N/A    O-0A4FB98EEFB24    mpssvc (228) The database engine 5.01.2600.2780 started.
    4/1/2006    11:40:25 PM    WMDM PMSP Service    Information    None    105    N/A    O-0A4FB98EEFB24    The service was started.
    
    System:
    Code:
    4/2/2006    12:15:40 AM    Service Control Manager    Information    None    7036    N/A    O-0A4FB98EEFB24    The Telephony service entered the stopped state.
    4/2/2006    12:13:32 AM    Service Control Manager    Information    None    7036    N/A    O-0A4FB98EEFB24    The Telephony service entered the running state.
    4/2/2006    12:13:32 AM    Service Control Manager    Information    None    7035    O-0A4FB98EEFB24\w    O-0A4FB98EEFB24    The Telephony service was successfully sent a start control.
    4/2/2006    12:12:40 AM    Service Control Manager    Information    None    7036    N/A    O-0A4FB98EEFB24    The Office Source Engine service entered the stopped state.
    4/1/2006    11:56:40 PM    Service Control Manager    Information    None    7036    N/A    O-0A4FB98EEFB24    The Office Source Engine service entered the running state.
    4/1/2006    11:56:40 PM    Service Control Manager    Information    None    7035    O-0A4FB98EEFB24\w    O-0A4FB98EEFB24    The Office Source Engine service was successfully sent a start control.
    4/1/2006    11:46:37 PM    Service Control Manager    Information    None    7036    N/A    O-0A4FB98EEFB24    The Windows Image Acquisition (WIA) service entered the running state.
    4/1/2006    11:46:36 PM    Service Control Manager    Information    None    7035    NT AUTHORITY\SYSTEM    O-0A4FB98EEFB24    The Windows Image Acquisition (WIA) service was successfully sent a start control.
    4/1/2006    11:41:45 PM    Service Control Manager    Information    None    7036    N/A    O-0A4FB98EEFB24    The IMAPI CD-Burning COM Service service entered the stopped state.
    4/1/2006    11:41:39 PM    Service Control Manager    Information    None    7036    N/A    O-0A4FB98EEFB24    The IMAPI CD-Burning COM Service service entered the running state.
    4/1/2006    11:41:39 PM    Service Control Manager    Information    None    7035    NT AUTHORITY\SYSTEM    O-0A4FB98EEFB24    The IMAPI CD-Burning COM Service service was successfully sent a start control.
    4/1/2006    11:41:33 PM    Service Control Manager    Information    None    7036    N/A    O-0A4FB98EEFB24    The SSDP Discovery Service service entered the running state.
    4/1/2006    11:41:33 PM    Service Control Manager    Information    None    7035    NT AUTHORITY\SYSTEM    O-0A4FB98EEFB24    The SSDP Discovery Service service was successfully sent a start control.
    4/1/2006    11:40:57 PM    Service Control Manager    Information    None    7036    N/A    O-0A4FB98EEFB24    The Terminal Services service entered the running state.
    4/1/2006    11:40:57 PM    Service Control Manager    Information    None    7035    NT AUTHORITY\SYSTEM    O-0A4FB98EEFB24    The Terminal Services service was successfully sent a start control.
    4/1/2006    11:40:35 PM    Service Control Manager    Information    None    7036    N/A    O-0A4FB98EEFB24    The Application Layer Gateway Service service entered the running state.
    4/1/2006    11:40:35 PM    Service Control Manager    Information    None    7035    NT AUTHORITY\SYSTEM    O-0A4FB98EEFB24    The Application Layer Gateway Service service was successfully sent a start control.
    4/1/2006    11:40:31 PM    Service Control Manager    Information    None    7036    N/A    O-0A4FB98EEFB24    The Network Location Awareness (NLA) service entered the running state.
    4/1/2006    11:40:31 PM    Service Control Manager    Information    None    7035    NT AUTHORITY\SYSTEM    O-0A4FB98EEFB24    The Network Location Awareness (NLA) service was successfully sent a start control.
    4/1/2006    11:40:27 PM    Service Control Manager    Error    None    7000    N/A    O-0A4FB98EEFB24    The PfModNT service failed to start due to the following error: 
    The system cannot find the file specified. 
    4/1/2006    11:39:58 PM    EventLog    Information    None    6005    N/A    O-0A4FB98EEFB24    The Event log service was started.
    4/1/2006    11:39:58 PM    EventLog    Information    None    6009    N/A    O-0A4FB98EEFB24    Microsoft (R) Windows (R) 5.01. 2600 Service Pack 2 Multiprocessor Free.
    4/1/2006    10:30:00 PM    Tcpip    Warning    None    4226    N/A    O-0A4FB98EEFB24    TCP/IP has reached the security limit imposed on the number of concurrent TCP connect attempts.
    
    I havent installed anything for a while apart from Pando about a month ago.
     
  5. kcnychief

    kcnychief █▄█ ▀█▄ █ Political User Folding Team

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    The hijackthis and event viewer activity looks clean, I would suspect a fading power supply myself. Do you have access to another for testing?

    Especially if there is no response from the hardware, or HD activity, that would make sense to me. I don't really think that re-installing Windows or doing a system restore would have an effect, but that's just my .02
     
  6. pluto

    pluto OSNN Addict

    Messages:
    202
    CPU temperature is 56*C and the case temperature is about 23*C

    I dont have a floppy drive to try memtest86 and all the ISO's are blank?

    Might be the power supply:cry:
     
  7. kcnychief

    kcnychief █▄█ ▀█▄ █ Political User Folding Team

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    Those temps are fine, I still say try to get another PSU to try out.
     
  8. tom9042

    tom9042 OSNN Senior Addict Folding Team

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    My wife had intermittent problems with her computer and I swapped out the PSU, the optical drives (when I had problems reinstalling windows) and I finally tried a stick of my memory in her machine. That fixed the problem.

    So try swapping the PSU or the memory.
     
  9. LeeJend

    LeeJend Moderator

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    Location:
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    Memory
    sisoft sandra lite has a memory burn in feature. Download it (majorgeeks.com) and run a memory burn in. See if it crashes. If it does you can try relaxing the memory timings in bios. usually in the range 2-2-2-7 up to 3-2-2-11. Increase the first and last digit one setting. that takes the pressure off the memory and re-run burn in. If it still has errors and you have 2 sticks take out one stick at a time and put the other stick in slot 0. Run the burn in. This way you can isoalte which stiock is bad and find out if one is good enough to run on while you look for an inexpensive replacement stick(s).

    Power Supply
    Take out unnecessary loads (optical drive, 2nd HD, case lites, extra fans) to reduce the load on the PSU and see if crashes stop or become less frequent. If they do you have a PSU issue.

    Post the amperage ratings on the power supply (3.3, +5, 12v1 and 12v2 rails.
    400W should be good enough for your system but not all pwoer supplies are creaetd equal...

    Check that the power supply has the correct conector for your MB. Latest is 24 pin MB connector with 2 12V rails instead of 1. If your MB has the 24 pin socket and the PSU onlyhas a 20 pin plug it will work for a while but be proben to reboots or lock up. If you used an older PSU with a newer MB or video card it probably is not robust enough. See my Power Supply post it's sticky'd in general hardware.

    You could also have a problem with the wall power. Are appliances or airconditioners kicking on about the same time as the freeze? Do the lights flicker when the PC freezes? If yes, try moving the computer to another outlet. If no other electronics in the house dies or locks up it could be the PC PSU is just not stout enough for your system and power surges from other equipment are causing the volateg to dropout of specification.
     
  10. Admiral Michael

    Admiral Michael Michaelsoft Systems CEO Folding Team

  11. kcnychief

    kcnychief █▄█ ▀█▄ █ Political User Folding Team

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    I prefer BartPE myself. All those tools can be added if desired.
     
  12. Marc_J

    Marc_J OSNN One Post Wonder

    Messages:
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    I have the same problem, (my windows xp box freezing...mouse stops moving...no keyboard functions...no error logs).

    Couple of Questions...
    1. Did it start when you installed one care or firefox?
    2. Does it only happen when firefox is open?
    For some reason Windows One Care Freezes my computer with Mozilla Firefox running. It seems to happen when Firefox loads up complex pages. So I am using Internet Explorer for the time being until I figure out what exactly I want to do. And Since I switched back, my computer stoped freezing.
     
  13. Johnny

    Johnny .. Commodore .. Political User

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    Sounds like something is spiking your memory usage. it could be the onecare real time scan. Or it can be hardware. try to run a mem test and see what that says.

    KC, I am bartpe fan myself. It is more convenient than ultimatebootcd for the simple fact that you don't have 600 things you won't use.
     
  14. Marc_J

    Marc_J OSNN One Post Wonder

    Messages:
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    Firefox works great with the real time scan off, but once it is turned back on, thats when it freezes.

    We all know that firefox and memory don't get along too well, so I believe that it is just the combination of firefox and one-care put togeather in certain situations.
     
  15. Johnny

    Johnny .. Commodore .. Political User

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    That is the problem with a lot of real time scan programs and any other program. The ones that use more resources tend to do more lagging though, like firefox for example.
     
  16. lukemcurley

    lukemcurley OSNN One Post Wonder

    Messages:
    3
    Same problem here, only started to happen after installing Onecare 1.5 beta (previously has Norton Internet 2005).

    Firefox now freezes randomly and requires a system restart by holding in the power button. So did the problem only start to happen after OneCare was installed?
     
  17. LeeJend

    LeeJend Moderator

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    Norton resisst being removed. In the process of trying ot hang on it makes your system unstable.

    There are other threads on the forum (I forget where) about completely removing Norton. If you can't find them post back and someone will dig them up. I believe the detailed removal instructions are on the Norton site also.
     
  18. Mainframeguy

    Mainframeguy Debiant by way of Ubuntu Folding Team

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    I recently got as new laptop pre-installed with Symantec - uninstall from Add/Remove programs was not enough, but a regedit and delete on everything found with "Symantec" as the search parameter did the trick :)
     
  19. failurbydesign

    failurbydesign music MUSIC music Political User

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    Thats a pain to get rid of, i have had so many issues with uninstalling norton..i think i had a thread about it...ill look more into it for you!

    http://forum.osnn.net/showthread.php?t=81416

    Like i said, if your having troubles with uninstalling Norton have a look!!
     
  20. lukemcurley

    lukemcurley OSNN One Post Wonder

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    i found the norton removal tool to be good:
    http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

    it's just unusual with the system freezes. i haven't experience them since windows 98. the dev guys at firefox tell me it can't be firefox as it is not possible for it to freeze up a system. and the microsoft onecare dev guys say i should remove firefox and use ie7 and see if the problem persists.

    anyway at the moment i find myself using firefox as little as possible or if i do i only use it. so if it freezes the system again i don't lose any work.

    also doing a few searchs on forums and google pop-up a few other people with the same issues so at least i'm not alone.