I don't know how many of you are aware that if you have ADSL on your BT phone line and you then change *anything* about the account eg account holder name, phone number or address then the ADSL service is ceased and you will need to re-connect your ADSL service.
I became aware of this when I was providing ADSL to students in Scarborough, there was a couple of occasions when one student would leave and so would change the BT contract to another member of the house in which they were living. This would incur a re-connection charge for us to get BT to re-enable ADSL on the line again. This can also catch you out if you move house as a cease will be done on the line at your old house and you'll then have to re-connect your new house.
Well BT have now added another charge to this process, there is now a £39.66 (inc. VAT) charge for the cease. Add to this £50 charge to enable ADSL service on a phone line.
Admittedly a number of ISPs now do free setup, but they are still having to pay that £50 setup charge and its likely that they may be forced to pass the new cease charge on to customers.
I should note that this was announced in November of last year but it goes into effect from the 1st of May
I became aware of this when I was providing ADSL to students in Scarborough, there was a couple of occasions when one student would leave and so would change the BT contract to another member of the house in which they were living. This would incur a re-connection charge for us to get BT to re-enable ADSL on the line again. This can also catch you out if you move house as a cease will be done on the line at your old house and you'll then have to re-connect your new house.
Well BT have now added another charge to this process, there is now a £39.66 (inc. VAT) charge for the cease. Add to this £50 charge to enable ADSL service on a phone line.
Admittedly a number of ISPs now do free setup, but they are still having to pay that £50 setup charge and its likely that they may be forced to pass the new cease charge on to customers.
I should note that this was announced in November of last year but it goes into effect from the 1st of May