News Apple's $30 apology for iPhone activation delays?

Discussion in 'Portable Devices & Gadgets' started by Dark Atheist, Jul 19, 2009.

  1. Dark Atheist

    Dark Atheist Moderator Political User Folding Team

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    iPhone 3G S users are still experiencing delays activating their new smartphones, but Apple apparently wants to make it up to users.

    Apple began notifying affected customers via e-mail on Sunday that they may experience additional delays for another two days due to "system issues" and "high activation volumes," according to readers in various blogs who claim to have received the e-mail. The problems began immediately after the new iPhone's launch Friday.

    As a way of apology for the delays, the same e-mail said Apple plans to offer customers a $30 credit iTunes Store credit for "the inconvenience this delay has caused."

    Here's the entire text of the e-mail:

    Dear Apple Customer,

    Thank you for your recent Apple Store order. We appreciate your patience and apologize for the inconvenience caused by the delay in your iPhone activation.

    We are still resolving the issue that was encountered while activating your iPhone with AT&T. Unfortunately, due to system issues and continued high activation volumes, this could take us up to an additional 48 hours to complete.

    On Monday, you'll receive an email from Apple with an iTunes Store credit in the amount of $30. We hope you will enjoy this gift and accept our sincere apologies for the inconvenience this delay has caused.

    Thank you for choosing Apple.

    Sincerely,
    Apple Online Store Team

    :source: News source: news.cnet.com
     
    Last edited by a moderator: Jul 20, 2009