anyone crashing ie on aol mail?

Discussion in 'Windows Applications' started by Perris Calderon, Dec 29, 2008.

  1. Perris Calderon

    Perris Calderon Moderator Staff Member Political User

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    don't kill me, my sister still uses aol cuz she can't change email addresses due to business

    her ie as of late is crashing on one of her laptops, I gave her firefox but she prefers ie, anyone know what's crashing the browser?

    I updated her flash player so that's not it
     
  2. kcnychief

    kcnychief █▄█ ▀█▄ █ Political User Folding Team

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    It only crashes using IE when browsing the AOL webmail? Any third-party add-ons? Post a HJT log? Does it occur every time? Try a different user profile? Try running IE without any add-ons (safe mode)? Try resetting web settings?
     
  3. Perris Calderon

    Perris Calderon Moderator Staff Member Political User

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    ya, that's the only site she crashes, I am leaving right now and will not be able to post log.

    she is I guess stuck using firefox on this laptop till I return
     
  4. Johnny

    Johnny .. Commodore .. Political User

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    What version of ie is she using?
     
  5. Perris Calderon

    Perris Calderon Moderator Staff Member Political User

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    ie 7

    not too much I can do anymore, she lives in cali and I won' be back there for a few months
     
  6. Johnny

    Johnny .. Commodore .. Political User

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    O.k, perris. Just tell her to dump AOL and get a real email address lol ..
     
  7. technokid88

    technokid88 Part of a System Folding Team

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    yeah i just tested my aol account. On IE 7 it froze up and crashed, and on Firefox it works fine.
     
  8. kcnychief

    kcnychief █▄█ ▀█▄ █ Political User Folding Team

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    Where exactly is it freezing up and crashing? Logging into the website? Opening a message, etc?
     
  9. Perris Calderon

    Perris Calderon Moderator Staff Member Political User

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    soon as she goes into mail ie just closes
     
  10. kcnychief

    kcnychief █▄█ ▀█▄ █ Political User Folding Team

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    I'd be curious to see if TechnoKid has the same symptoms. If so, have your sister join the forum and post a HJT log :D

    I think my parents have an account - if I can get them to pony up their passwords I can try later too.

    Is it Vista or XP Perris? Techno?
     
  11. Perris Calderon

    Perris Calderon Moderator Staff Member Political User

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    tiz vista
     
  12. tdinc

    tdinc █▄█ ▀█▄ █ Political User

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    Could be a list of issues:

    1) Virus
    2) spyware
    3) AOL adding its own so called "addons" to IE
    4) AOL/IE "custom browser" where AOL forces the user to use their version of IE and has messed up the settings of IE

    5) Old cookies and temp files need to be cleared, could cause havoc. (CCleaner to fix)

    The list of troubleshooting is long but a good start with what I listed.

    ADDED: if not try using the repair feature in AOL or updating to the newest version of AOL
     
    Last edited: Dec 30, 2008
  13. Perris Calderon

    Perris Calderon Moderator Staff Member Political User

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    ugg, I hate updating aol, I am going to force her to use firefox till I visit again
     
  14. kcnychief

    kcnychief █▄█ ▀█▄ █ Political User Folding Team

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    Could always try Remote Assistance or similar Perris :)

    It's interesting that two people have the same issue, but I'm assuming it's not a global issue or I would think there would be something out there about it.
     
  15. American Zombie

    American Zombie Moderator Staff Member Political User

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    Try running IE in no Add-ons mode and test the site.

    Click Start, and then type Internet Explorer in the Start Search box.

    Click Internet Explorer (No Add-Ons) which will start Internet Explorer without add-ons, toolbars, or plug-ins.

    Test to see if site works ok and if it does then it is an add-on problem. AOL is heavy on add-ons or at least they used to be.
     
  16. Perris Calderon

    Perris Calderon Moderator Staff Member Political User

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    that's what I should have done while I was there, didn't think of it, thanx zombie
     
  17. tzepp@cox.net

    tzepp@cox.net high

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    use the lite version of mail
    I think the link is at the top
    the way they display the news crashes a lot of browsers
     
  18. Perris Calderon

    Perris Calderon Moderator Staff Member Political User

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    aha, will tell her that
     
  19. tzepp@cox.net

    tzepp@cox.net high

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    the link says "back to classic site" at the very top beside the themes picker.
    been awhile since I had to look at their site. they used to call it their lite version
     
  20. technokid88

    technokid88 Part of a System Folding Team

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    it locks up the whole IE so i have to go to task manager and stop the program.

    I will give that lite a shot.