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Hi there, I'm not very good with computers - please help. I keep getting an error message which i have attached in a word document to show you. It keeps coming up all the time and it drives us mad. thanks for your help

Hi there, For some reason i cannot go into 'my computer' or 'control panel' or indeed several other things on the start menu. When i click on say 'control panel' the screen freezes, and then the dr watson postmortem debugger error message comes up and i then have to reboot and...