Where as I think the printer which you've install in your pc, that software is not relevent to the operating system due to which its creating problem. Try to install the exact software of your printer in your pc.
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pocket folder | file folders
whereas I think the printer has not properly setting up due to some causes. However, you have to uninstall your printer then reinstall your hp printer. Follow the instructions which have provided to you about this matter.
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pocket folder | file folders
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