Taggert_LOA

ok here is the deal. my neighbor got one of these for free w/fios. gave it to her 10yr old kid. she gives it to me saying it don't work. when it went to boot up it would give the significant hardware change boot speil. tried to boot in every mode imagineable. finally used the included roxio system restore and got it to boot, somewhat. once i got past the explorer.exe issue.(endtask then start task) i could see the taskbar and desktop icons. norton was expired, loaded avg pro via sd card and ran virus scan. after almost two hours comes back with 1777 viruses. i've tried everything to purge the drive of the virus(es) and nothing has worked. is the only option a full format and fresh install?

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Johnny

Yes, I would do a full reformat. I would also tell the people who have it to start monitoring what sites they go to, and stop clicking yes to every pop-up the shows up on the screen.

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Taggert_LOA

well, in order to reformat and install the new os she would need to purchase both an external cd and os. she does not want to incur the costs, so i'm going to offer her salvage value for the netbook and repair it myself. she's looking at 170.00 in repair costs. and she can pick a new one up for around 230.00.

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Johnny

It doesn't have an external partition for that? I just fixed a friends and all I have to do was push F13, I think? at boot up and it reset everything to factory default.

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Taggert_LOA

the problem is that all the backup files are corrupted. i tried resetting it to factory and the virus was still there. whatever they got it's the nastiest damn thing i've ever seen.

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Johnny

That isn't good. If that is the case then you will have to hook an external cd rom, or zip drive, to it and fix it ..

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American Zombie

AVG is not that good at removal.

Try Kaspersky Virus Removal Tool

Taggert_LOA

well i am waiting to see what my neighbor wants to do. i don't think they are going to cover the cost of repairing it. she's on a fixed income. so i'll do what i can to get her as much money for it as i can. i might fix it and let her pay me in installments. biggest problem is if she gives it back to the 10 yr old how long before i am foing this again?

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Taggert_LOA

Kapersky did a fair enough job til it too became corrupted. it gave me enough to purge the hdd and i installed windows 7 ultimate. it runs so much better. i know avg is not the best but i have a ton of licenses so it's better than what was on there which was expired norton. so now her grandkid can ruin it all over again.

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