Bioshock Crash

**Bman** · February 13th, 2008

I just downloaded the demo again, to make sure I want to buy the game.

And I can't run it. I get to the menu, change some settings, click play. And it crashes to the desktop. I was thinking maybe drivers, but mine are pretty new, maybe not newest but much newer then when Bioshock came out.

Any ideas?

**American Zombie** · February 13th, 2008

http://support.take2games.com/cgi-bi...er/std_alp.php

http://forums.2kgames.com/forums/forumdisplay.php?f=42

**Bman** · February 13th, 2008

DirectX is always updated so it didn't help in anyway. I looked and I have the latest drivers, so I was right to ask here. I searched google and the only items that I can find are about installing driver updates and directx.

Just noticed after about 20 minutes after crashing to the desktop, it gives me a 2 second blue screen and restarts the computer?...

tzepp@cox.net · February 13th, 2008

what video card do you have?

**Bman** · February 13th, 2008

8800 GT

3GB RAM

2.4Ghz

tzepp@cox.net · February 13th, 2008

that should definately work. a lot of people have older cards that don't support shader model 3.0 and don't understand why they can't play the game

**American Zombie** · February 13th, 2008

So you have run the DirectX End-User Runtime Web Installer to make sure you have the latest runtimes?

The runtimes are updated on an almost monthly basis.

Since you are getting a BSOD you may have a minidump and if you post it I will debug to see what reason the dump points at for the BSOD.

Dumps are in WINDOWS\Minidump

**Bman** · February 13th, 2008

How do you want me to post it? open it in notepad or just attach the files?

**American Zombie** · February 13th, 2008

Zip or RAR

Make sure it is a dump from the time you were trying to play.

**Bman** · February 13th, 2008

There are only 2 files, so.

**American Zombie** · February 13th, 2008

DO you have lots of background stuff running when trying to play?

Anyway, the dumps point to different things.

First dump:

KERNEL_MODE_EXCEPTION_NOT_HANDLED_M

PROCESS_NAME: wmiprvse.exe

Probably caused by : win32k.sys

Second dump:

PAGE_FAULT_IN_NONPAGED_AREA

PROCESS_NAME: csrss.exe

Probably caused by : ATMFD.DLL

**Bman** · February 13th, 2008

First off, I have around 3 or 4 background programs (not heavy and I can play with other games like this). Second, how did you debug that information, that is insane (to me at least).

Thirdly, what do I do with that information?

**Dark Atheist** · February 13th, 2008

debuging tools?

http://www.microsoft.com/whdc/devtoo...g/default.mspx

**Bman** · February 13th, 2008

If running one of those programs is the solution then let me ask.

Why did this happen in the first place? Why Bioshock and nothing else?

**American Zombie** · February 13th, 2008

Debugging tools for Windows

What you want to look into is the line probably caused by as that is what BSOD the machine.

The first dump was common bugcheck so you may want to just skip it.

Second one was ATMFD.DLL so look into what is associated with that.

**Dark Atheist** · February 13th, 2008

whats the version of the nvidia drivers you have bman ?

http://www.nvidia.com/object/winxp_169.21_whql.html - XP US
http://www.nvidia.com/object/winvist...9.25_whql.html - Vista US

both 32bit

**Bman** · February 13th, 2008

My Device Manager says I have "6.14.11.6921" which I think is the latest, if I read it correctly.

I will run the debug program, and see where that goes. Thanks.

**American Zombie** · February 13th, 2008

Bugcheck is not pointing at Nvidia drivers.

It is pointing at ATMFD.DLL which from what I can find is the Adobe Type Manager font driver.

What Adobe products do you have installed?

**Bman** · February 13th, 2008

Fireworks, Dreamweaver, Photoshop, Flash, InDesign, all CS3

**Dark Atheist** · February 13th, 2008

could a corrupted font cause this ?

February 13th, 2008	Top \| #1
Bman OSNN Designer Joined: July 2002 Location: Ottawa, Ontario Posts: 8,722 Blog Entries: 106 Reputation: 1386 Power: 221	Bioshock Crash I just downloaded the demo again, to make sure I want to buy the game. And I can't run it. I get to the menu, change some settings, click play. And it crashes to the desktop. I was thinking maybe drivers, but mine are pretty new, maybe not newest but much newer then when Bioshock came out. Any ideas?

February 13th, 2008	Top \| #2
American Zombie OSNN Veteran Addict Joined: June 2004 Location: Seattle Posts: 2,864 Reputation: 2689 Power: 151	Re: Bioshock Crash http://support.take2games.com/cgi-bi...er/std_alp.php http://forums.2kgames.com/forums/forumdisplay.php?f=42

February 13th, 2008	Top \| #3
Bman OSNN Designer Joined: July 2002 Location: Ottawa, Ontario Posts: 8,722 Blog Entries: 106 Reputation: 1386 Power: 221	Re: Bioshock Crash DirectX is always updated so it didn't help in anyway. I looked and I have the latest drivers, so I was right to ask here. I searched google and the only items that I can find are about installing driver updates and directx. Just noticed after about 20 minutes after crashing to the desktop, it gives me a 2 second blue screen and restarts the computer?...

February 13th, 2008	Top \| #4
tzepp@cox.net high Joined: August 2004 Location: Sandy Eggo Posts: 137 Reputation: 40 Power: 96	Re: Bioshock Crash what video card do you have?

February 13th, 2008	Top \| #5
Bman OSNN Designer Joined: July 2002 Location: Ottawa, Ontario Posts: 8,722 Blog Entries: 106 Reputation: 1386 Power: 221	Re: Bioshock Crash 8800 GT 3GB RAM 2.4Ghz

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February 13th, 2008	Top \| #6
tzepp@cox.net high Joined: August 2004 Location: Sandy Eggo Posts: 137 Reputation: 40 Power: 96	Re: Bioshock Crash that should definately work. a lot of people have older cards that don't support shader model 3.0 and don't understand why they can't play the game

February 13th, 2008	Top \| #7
American Zombie OSNN Veteran Addict Joined: June 2004 Location: Seattle Posts: 2,864 Reputation: 2689 Power: 151	Re: Bioshock Crash So you have run the DirectX End-User Runtime Web Installer to make sure you have the latest runtimes? The runtimes are updated on an almost monthly basis. Since you are getting a BSOD you may have a minidump and if you post it I will debug to see what reason the dump points at for the BSOD. Dumps are in WINDOWS\Minidump

February 13th, 2008	Top \| #8
Bman OSNN Designer Joined: July 2002 Location: Ottawa, Ontario Posts: 8,722 Blog Entries: 106 Reputation: 1386 Power: 221	Re: Bioshock Crash How do you want me to post it? open it in notepad or just attach the files?

February 13th, 2008	Top \| #9
American Zombie OSNN Veteran Addict Joined: June 2004 Location: Seattle Posts: 2,864 Reputation: 2689 Power: 151	Re: Bioshock Crash Zip or RAR Make sure it is a dump from the time you were trying to play.

February 13th, 2008	Top \| #10
Bman OSNN Designer Joined: July 2002 Location: Ottawa, Ontario Posts: 8,722 Blog Entries: 106 Reputation: 1386 Power: 221	Re: Bioshock Crash There are only 2 files, so.

February 13th, 2008	Top \| #11
American Zombie OSNN Veteran Addict Joined: June 2004 Location: Seattle Posts: 2,864 Reputation: 2689 Power: 151	Re: Bioshock Crash DO you have lots of background stuff running when trying to play? Anyway, the dumps point to different things. First dump: KERNEL_MODE_EXCEPTION_NOT_HANDLED_M PROCESS_NAME: wmiprvse.exe Probably caused by : win32k.sys Second dump: PAGE_FAULT_IN_NONPAGED_AREA PROCESS_NAME: csrss.exe Probably caused by : ATMFD.DLL

February 13th, 2008	Top \| #12
Bman OSNN Designer Joined: July 2002 Location: Ottawa, Ontario Posts: 8,722 Blog Entries: 106 Reputation: 1386 Power: 221	Re: Bioshock Crash First off, I have around 3 or 4 background programs (not heavy and I can play with other games like this). Second, how did you debug that information, that is insane (to me at least). Thirdly, what do I do with that information?

February 13th, 2008	Top \| #13
Dark Atheist OSNN Veteran Addict Joined: April 2003 Location: In The Void Posts: 6,373 Blog Entries: 9 Reputation: 1877 Power: 193	Re: Bioshock Crash debuging tools? http://www.microsoft.com/whdc/devtoo...g/default.mspx

February 13th, 2008	Top \| #14
Bman OSNN Designer Joined: July 2002 Location: Ottawa, Ontario Posts: 8,722 Blog Entries: 106 Reputation: 1386 Power: 221	Re: Bioshock Crash If running one of those programs is the solution then let me ask. Why did this happen in the first place? Why Bioshock and nothing else?

February 13th, 2008	Top \| #15
American Zombie OSNN Veteran Addict Joined: June 2004 Location: Seattle Posts: 2,864 Reputation: 2689 Power: 151	Re: Bioshock Crash Debugging tools for Windows What you want to look into is the line probably caused by as that is what BSOD the machine. The first dump was common bugcheck so you may want to just skip it. Second one was ATMFD.DLL so look into what is associated with that.

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February 13th, 2008	Top \| #16
Dark Atheist OSNN Veteran Addict Joined: April 2003 Location: In The Void Posts: 6,373 Blog Entries: 9 Reputation: 1877 Power: 193	Re: Bioshock Crash whats the version of the nvidia drivers you have bman ? http://www.nvidia.com/object/winxp_169.21_whql.html - XP US http://www.nvidia.com/object/winvist...9.25_whql.html - Vista US both 32bit

February 13th, 2008	Top \| #17
Bman OSNN Designer Joined: July 2002 Location: Ottawa, Ontario Posts: 8,722 Blog Entries: 106 Reputation: 1386 Power: 221	Re: Bioshock Crash My Device Manager says I have "6.14.11.6921" which I think is the latest, if I read it correctly. I will run the debug program, and see where that goes. Thanks.

February 13th, 2008	Top \| #18
American Zombie OSNN Veteran Addict Joined: June 2004 Location: Seattle Posts: 2,864 Reputation: 2689 Power: 151	Re: Bioshock Crash Bugcheck is not pointing at Nvidia drivers. It is pointing at ATMFD.DLL which from what I can find is the Adobe Type Manager font driver. What Adobe products do you have installed?

February 13th, 2008	Top \| #19
Bman OSNN Designer Joined: July 2002 Location: Ottawa, Ontario Posts: 8,722 Blog Entries: 106 Reputation: 1386 Power: 221	Re: Bioshock Crash Fireworks, Dreamweaver, Photoshop, Flash, InDesign, all CS3

February 13th, 2008	Top \| #20
Dark Atheist OSNN Veteran Addict Joined: April 2003 Location: In The Void Posts: 6,373 Blog Entries: 9 Reputation: 1877 Power: 193	Re: Bioshock Crash could a corrupted font cause this ?