Sprint doesn't want its customers anymore

**muzikool** · July 6th, 2007

I came across this blog post today. The original link is below in case the image disappears.

http://uneasysilence.com/archive/2007/07/11371/

**madmatt** · July 6th, 2007

ha! That is awesome.

I'm going to send that letter to MTM.

**perris** · July 6th, 2007

Originally Posted by muzikool

I came across this blog post today. The original link is below in case the image disappears.

http://uneasysilence.com/archive/2007/07/11371/

that's not fair really, we don't know the history of this issue

sprint has always had no problem resolving my billing issues but if I were unreasonable why would they want to keep me on?

you know the expression "the customer is always right"?

they are not always right, sometimes it's better for your bussiness and you other customers if you loose a customer that is out of hand

I throw customers out and refuse bussiness all the time and the company I manage thrives BECAUSE of that strategy

**madmatt** · July 6th, 2007

THat letter was addressed to Perris =)

trainmaster77 · July 8th, 2007

whahaha

**gonaads** · July 10th, 2007

Originally Posted by muzikool

I came across this blog post today. The original link is below in case the image disappears.

http://uneasysilence.com/archive/2007/07/11371/

Here's a site that ran it (ZDnet). And who this person is. It is not fake.

http://news.zdnet.com/2100-1035_22-6195301.html

**muzikool** · July 10th, 2007

You have to love this irony...

Meanwhile, Rene's boyfriend, who is also a Sprint subscriber, says he has gotten 30 unsolicited telemarketing calls over the past several months from Sprint asking him if he wants to add additional lines to his service. Even though he has explicitly asked Sprint not to call him with additional offers, he is still receiving phone calls.

"It's ridiculous that they can call us as many times as they want to sell us something," Rene said. "But if I call to ask them to fix their error, they cancel my service."

So they might lose money on some of the people who call in to customer service. But for every person that calls customer service I bet there are at least 10 who don't, so they should still be coming out on-top regardless. If they aren't making enough profit then it's not because of customer service calls -- they need to focus their attention somewhere else.

**gonaads** · July 10th, 2007

You know this could turn into a PR nightmare.

**madmatt** · July 10th, 2007

Same thing with credit card applications. They have the money to send you one every other week but ....

**muzikool** · July 10th, 2007

Originally Posted by gonaads

You know this could turn into a PR nightmare.

Yep, it's making national headlines now.

http://abcnews.go.com/Business/story...C-RSSFeeds0312

**NetRyder** · July 10th, 2007

Originally Posted by muzikool

Yep, it's making national headlines now.

http://abcnews.go.com/Business/story...C-RSSFeeds0312

Yep, it was on TV the other day too.

July 6th, 2007	Top \| #1
muzikool Act your wage. Joined: December 2001 Location: Texas, USA Reputation: Yes, please. Posts: 7,626 Reputation: 2900 Power: 232	Sprint doesn't want its customers anymore I came across this blog post today. The original link is below in case the image disappears. http://uneasysilence.com/archive/2007/07/11371/

July 6th, 2007	Top \| #2
madmatt Bow Down to the King Joined: April 2002 Location: New York Posts: 13,312 Reputation: 4090 Power: 297	Re: Sprint doesn't want its customers anymore ha! That is awesome. I'm going to send that letter to MTM.

July 6th, 2007	Top \| #3
perris OSNN Godlike Veteran Joined: January 2002 Location: new york Posts: 12,258 Reputation: 4333 Power: 291	Re: Sprint doesn't want its customers anymore Originally Posted by muzikool I came across this blog post today. The original link is below in case the image disappears. http://uneasysilence.com/archive/2007/07/11371/ that's not fair really, we don't know the history of this issue sprint has always had no problem resolving my billing issues but if I were unreasonable why would they want to keep me on? you know the expression "the customer is always right"? they are not always right, sometimes it's better for your bussiness and you other customers if you loose a customer that is out of hand I throw customers out and refuse bussiness all the time and the company I manage thrives BECAUSE of that strategy IT'S NOT WHAT YOU'VE DONE IT'S WHAT YOU ARE GOING TO DO

July 6th, 2007	Top \| #4
madmatt Bow Down to the King Joined: April 2002 Location: New York Posts: 13,312 Reputation: 4090 Power: 297	Re: Sprint doesn't want its customers anymore THat letter was addressed to Perris =)

July 8th, 2007	Top \| #5
trainmaster77 OSNN Senior Addict Joined: February 2005 Location: St. Louis/Chicago Posts: 509 Reputation: 170 Power: 95	Re: Sprint doesn't want its customers anymore whahaha Care for some tea?

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July 10th, 2007	Top \| #6
gonaads Beware the G-Man Joined: March 2002 Location: XP-erience, NTFS, OSNN, Bay Area, California Posts: 18,474 Reputation: 4070 Power: 348	Re: Sprint doesn't want its customers anymore Originally Posted by muzikool I came across this blog post today. The original link is below in case the image disappears. http://uneasysilence.com/archive/2007/07/11371/ Here's a site that ran it (ZDnet). And who this person is. It is not fake. http://news.zdnet.com/2100-1035_22-6195301.html *"I play violent video games, I could snap at any second."*

July 10th, 2007	Top \| #7
muzikool Act your wage. Joined: December 2001 Location: Texas, USA Reputation: Yes, please. Posts: 7,626 Reputation: 2900 Power: 232	Re: Sprint doesn't want its customers anymore You have to love this irony... Meanwhile, Rene's boyfriend, who is also a Sprint subscriber, says he has gotten 30 unsolicited telemarketing calls over the past several months from Sprint asking him if he wants to add additional lines to his service. Even though he has explicitly asked Sprint not to call him with additional offers, he is still receiving phone calls. "It's ridiculous that they can call us as many times as they want to sell us something," Rene said. "But if I call to ask them to fix their error, they cancel my service." So they might lose money on some of the people who call in to customer service. But for every person that calls customer service I bet there are at least 10 who don't, so they should still be coming out on-top regardless. If they aren't making enough profit then it's not because of customer service calls -- they need to focus their attention somewhere else.

July 10th, 2007	Top \| #8
gonaads Beware the G-Man Joined: March 2002 Location: XP-erience, NTFS, OSNN, Bay Area, California Posts: 18,474 Reputation: 4070 Power: 348	Re: Sprint doesn't want its customers anymore You know this could turn into a PR nightmare. *"I play violent video games, I could snap at any second."*

July 10th, 2007	Top \| #9
madmatt Bow Down to the King Joined: April 2002 Location: New York Posts: 13,312 Reputation: 4090 Power: 297	Re: Sprint doesn't want its customers anymore Same thing with credit card applications. They have the money to send you one every other week but ....

July 10th, 2007	Top \| #10
muzikool Act your wage. Joined: December 2001 Location: Texas, USA Reputation: Yes, please. Posts: 7,626 Reputation: 2900 Power: 232	Re: Sprint doesn't want its customers anymore Originally Posted by gonaads You know this could turn into a PR nightmare. Yep, it's making national headlines now. http://abcnews.go.com/Business/story...C-RSSFeeds0312

July 10th, 2007	Top \| #11
NetRyder Tech Junkie Joined: April 2002 Location: New York City Posts: 13,256 Reputation: 4260 Power: 298	Re: Sprint doesn't want its customers anymore Originally Posted by muzikool Yep, it's making national headlines now. http://abcnews.go.com/Business/story...C-RSSFeeds0312 Yep, it was on TV the other day too. http://kunal.kundaje.net

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