Dell moves tech support

December 2nd, 2003

Well at least they got some tech support out of India. I couldent understand 1 thing they said when I called them up.

http://www1.chinadaily.com.cn/en/doc...nt_286515.htm#

**LeeJend** · December 2nd, 2003

Yeah, the business supprt...

Tells you what they think of their home user customers.

**Sazar** · December 2nd, 2003

most home user problems are basic...

business is a little more complicated because routinely you are likely to have a techie talking to a tech support script kiddie...

that is no fun...

I have enough problems with my cell phone customer service

usually I just create a fuss till they give me a higher tier techie instead of the script techie...

I know they are looking after their bottom line... but ffs... customer frustration is not a good way to build brand loyalty...

**NetRyder** · December 2nd, 2003

Never found a reason to call tech support ever, so I wouldn't know

**SPeedY_B** · December 2nd, 2003

^What he said

**funky dredd** · December 2nd, 2003

I've had too for our servers. They have no idea what you are talking about and they fumble for an hour before they pass you off to someone who knows what you are talking about. By that time you a so flippin steamed that your blood pressure is rising!

**Sazar** · December 2nd, 2003

Originally posted by NetRyder
Never found a reason to call tech support ever, so I wouldn't know

meh.. you will... when you sign up for a phone service and find out the sods haven't activated half the stuff you asked them for and have decided to cancel your service even though it is not your fault that they f*cked up

$200 they wanted to charge me for calls that I should get free since it was part of my service... 2hrs on the phone later... all was hunky dory and I got $30 in free daytime calling credit.. the first tier of tech support always sucks...

**funky dredd** · December 2nd, 2003

Enyo, how can it be good for the economy? If nobody has a job then the economy will be weak. Please explain

**funky dredd** · December 2nd, 2003

Yep, really worrying!! I guess you have to take chances.

**funky dredd** · December 2nd, 2003

Sure! Come on over

Dublex · December 2nd, 2003

What's tech support? *realisation dawns* Oh, its what I supposedly do

To be honest, this action doesn't really suprise me, as it seems that many private section companies are outsourcing the tech support to other countries / areas of the country.

In some cases where the business is genericish or specialises this does not seem like a bad idea, e.g. say database specialists, but for PC maintenenace it sounds like a mistake especially as you could get the pass off mentioned above.

Sounds to me in this case its just a way of cutting costs and figuring that the user is not as important as the cost cutting.

**Grandmaster** · December 3rd, 2003

Old news :P

**Petros** · December 3rd, 2003

I'm impressed by those tech support people though. I have only managed to learn one language in my life, and they have accomplished at least one and a half.

**NetRyder** · December 3rd, 2003

I've managed to learn four.

**Grandmaster** · December 3rd, 2003

List them.

**Sazar** · December 3rd, 2003

he's still learning to count... he spent all his learning years getting languages...

December 2nd, 2003	Top \| #1
sk8caliguy00 Unregistered Posts: n/a	Dell moves tech support Well at least they got some tech support out of India. I couldent understand 1 thing they said when I called them up. http://www1.chinadaily.com.cn/en/doc...nt_286515.htm#

December 2nd, 2003	Top \| #2
LeeJend OSNN Veteran Addict Joined: January 2003 Location: Fort Worth, TX Posts: 5,261 Reputation: 3386 Power: 199	Yeah, the business supprt... Tells you what they think of their home user customers. Thought for the new millenium: In a world without walls and fences, who needs Windows and Gates? - Open Office - Firefox - Thunderbird - Gimp -Ubuntu - Red Hat -

December 2nd, 2003	Top \| #3
Sazar F@H - Is it in you? Joined: April 2002 Location: Between Austin and Tampa Posts: 14,888 Reputation: 4110 Power: 313	most home user problems are basic... business is a little more complicated because routinely you are likely to have a techie talking to a tech support script kiddie... that is no fun... I have enough problems with my cell phone customer service usually I just create a fuss till they give me a higher tier techie instead of the script techie... I know they are looking after their bottom line... but ffs... customer frustration is not a good way to build brand loyalty... Help to find cures for Alzheimer's, Mad Cow (BSE), CJD, ALS, Huntington's, Parkinson's disease, and many Cancers. Folding@Home, is it in you?

December 2nd, 2003	Top \| #4
NetRyder Tech Junkie Joined: April 2002 Location: New York City Posts: 13,256 Reputation: 4260 Power: 298	Never found a reason to call tech support ever, so I wouldn't know http://kunal.kundaje.net

December 2nd, 2003	Top \| #5
SPeedY_B I may actually be insane. Joined: March 2002 Location: Midlands, England Posts: 15,800 Reputation: 2877 Power: 310	^What he said 1. SPeedYB.co.uk 2. CamPortal.co.uk 3. MacIRC.co.uk

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December 2nd, 2003	Top \| #6
funky dredd OSNN Veteran Addict Joined: August 2002 Location: Florida Posts: 2,346 Reputation: 300 Power: 146	I've had too for our servers. They have no idea what you are talking about and they fumble for an hour before they pass you off to someone who knows what you are talking about. By that time you a so flippin steamed that your blood pressure is rising!

December 2nd, 2003	Top \| #7
Sazar F@H - Is it in you? Joined: April 2002 Location: Between Austin and Tampa Posts: 14,888 Reputation: 4110 Power: 313	Originally posted by NetRyder Never found a reason to call tech support ever, so I wouldn't know meh.. you will... when you sign up for a phone service and find out the sods haven't activated half the stuff you asked them for and have decided to cancel your service even though it is not your fault that they f*cked up $200 they wanted to charge me for calls that I should get free since it was part of my service... 2hrs on the phone later... all was hunky dory and I got $30 in free daytime calling credit.. the first tier of tech support always sucks... Help to find cures for Alzheimer's, Mad Cow (BSE), CJD, ALS, Huntington's, Parkinson's disease, and many Cancers. Folding@Home, is it in you?

December 2nd, 2003	Top \| #8
funky dredd OSNN Veteran Addict Joined: August 2002 Location: Florida Posts: 2,346 Reputation: 300 Power: 146	Enyo, how can it be good for the economy? If nobody has a job then the economy will be weak. Please explain

December 2nd, 2003	Top \| #9
funky dredd OSNN Veteran Addict Joined: August 2002 Location: Florida Posts: 2,346 Reputation: 300 Power: 146	Yep, really worrying!! I guess you have to take chances.

December 2nd, 2003	Top \| #10
funky dredd OSNN Veteran Addict Joined: August 2002 Location: Florida Posts: 2,346 Reputation: 300 Power: 146	Sure! Come on over

December 2nd, 2003	Top \| #11
Dublex Quazatron R6 droid Joined: January 2002 Location: Hertfordshire, UK Posts: 624 Reputation: 180 Power: 134	What's tech support? realisation dawns Oh, its what I supposedly do To be honest, this action doesn't really suprise me, as it seems that many private section companies are outsourcing the tech support to other countries / areas of the country. In some cases where the business is genericish or specialises this does not seem like a bad idea, e.g. say database specialists, but for PC maintenenace it sounds like a mistake especially as you could get the pass off mentioned above. Sounds to me in this case its just a way of cutting costs and figuring that the user is not as important as the cost cutting.

December 3rd, 2003	Top \| #12
Grandmaster Electronica Addict Joined: February 2002 Location: Santa Clara, CA Posts: 10,574 Reputation: 2960 Power: 260	Old news :P

December 3rd, 2003	Top \| #13
Petros Thief IV Joined: May 2003 Location: Pacific Northwest Posts: 3,038 Reputation: 1647 Power: 156	I'm impressed by those tech support people though. I have only managed to learn one language in my life, and they have accomplished at least one and a half.

December 3rd, 2003	Top \| #14
NetRyder Tech Junkie Joined: April 2002 Location: New York City Posts: 13,256 Reputation: 4260 Power: 298	I've managed to learn four. http://kunal.kundaje.net

December 3rd, 2003	Top \| #15
Grandmaster Electronica Addict Joined: February 2002 Location: Santa Clara, CA Posts: 10,574 Reputation: 2960 Power: 260	List them.

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December 3rd, 2003	Top \| #16
Sazar F@H - Is it in you? Joined: April 2002 Location: Between Austin and Tampa Posts: 14,888 Reputation: 4110 Power: 313	he's still learning to count... he spent all his learning years getting languages... Help to find cures for Alzheimer's, Mad Cow (BSE), CJD, ALS, Huntington's, Parkinson's disease, and many Cancers. Folding@Home, is it in you?