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Old September 18th, 2010 Top | #1
 
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Default Creative Support?
Following is a response to my request for support for 5.1 5300 Speakers
As the product has been launch in the market for quite sometime, I am sorry to inform you that the requested support is no longer available due to product hardware limitation/ End of Service Life EOSL product. Thus, we regret that we are unable to provide you the manual, accessories or any/updated software drivers.

Creative's End of Service Life (EOSL) Policy Frequently Asked Questions
LINK:Creative Worldwide Support

We would like to seek for your kind understanding and apologize for any inconvenience caused, any inconvenience caused is regretted.

If you still require assistance, please reply to this email and include any previous correspondence to ensure a quick response.

Best Regards,
I find it disappointing that its their policy and also it appears to be a translation.
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Old September 18th, 2010 Top | #2
 
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So they are still selling it, but not giving any support for it? Remind me not to buy that particular model ..
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Old September 18th, 2010 Top | #3
Xie

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Default Re: Creative Support?
Q: How does Creative Labs qualify a product as reaching its End of Service Life?
A: A product will reach its end of service life at a minimum of 3 years from its initial shipping date. Products are deemed EOSL when we are no longer able to provide hardware or software support. This may be due to a lack of available replacement inventory or parts and also advancements in technology and operating systems.
So what's the problem? What company does support products forever? Also what "support" did you need for speakers that you couldn't get from the manual?
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Old September 18th, 2010 Top | #4
epk

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Yea, creative support sucks. They barely even care about new products!

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