Logitech G11 keyboard media keys not working

**Heeter** · December 27th, 2006

Hey all,

I got a G11 keyboard, and I cannot get the media keys to work across the top.

Went to Logi's site and in the FAQ's they said that it was the media player's problem.

I am using WMP11.

The installation CD only comes with software to make the gaming keys work.

Can anyone help?

Thanks,

Heeter

**Sazar** · December 27th, 2006

Do you have all the software installed?

I have personally never had an issue in wmp or winamp with the media keys.

If a reboot doesn't fix the issues, I would consider un-installing the drivers and re-installing and seeing whats up.

**Heeter** · December 27th, 2006

Thanks for the response, Sazar.

I just tried that, uninstall, reinstall. Downloaded the latest from site (Which was the same as cd) and tried those as well.

I will try again,

Thanks again,

Heeter

**Sazar** · December 27th, 2006

Is there absolutely no response at all?

If you have the lcd applet up, see if you have everything enabled that needs be.

**American Zombie** · December 27th, 2006

I don't think the G11 has LCD like the G15 does.

**Vanquished** · December 27th, 2006

Originally Posted by American Zombie

I don't think the G11 has LCD like the G15 does.

I dont think so either, from my knowledge, only the mx5000, and the g15 have lcd screens

**Sazar** · December 27th, 2006

No it doesn't have the LCD display, but you should still have a similar applet running for media key functionality.

**Heeter** · December 27th, 2006

Hiya guys,

I don't have the little screen, but the "G" buttons applet that runs on my monitor is working perfectly.

The situation is only with the multimedia keys and the mute button.

This G11 keyboard replaced another logitech cordless keyboard, but that one had no issues, straight plug'n'play. Now when I tried using it, it's media keys don't work now either. Go figure.

Thanks for all the help so far guys, Sazar.

Would be nice to get these keys going.

Heeter

**Sazar** · December 27th, 2006

I wonder if there is a conflict between the old and the new keyboard software.

Perhaps you need to clean out some redundant reg settings and files? I can't think of anything else.

My g-15 worked ace off the bat, I just needed the software for the display, the media keys worked from the get-go. Your's should too, there HAS to be some kind of communication fubar (i.e. software mucking it up).

Give it a look see and check in msconfig from run to see if you have any redundant apps running at startup that might be causing issues.

G.luck, keep us posted on what you find out buddy.

**perris** · December 27th, 2006

firewall could be preventing the launch also..check to see if you have system protection or sandbox or something like that enabled,

**Sazar** · December 27th, 2006

Firewall? Shouldn't be. It's a direct plug and play product m8. How would the firewall affect that?

I have had issues with multiple logitech products connected to the same system previously (my mx1000 and my mx revolution).

**perris** · December 27th, 2006

Originally Posted by Sazar

Firewall? Shouldn't be. It's a direct plug and play product m8. How would the firewall affect that?

I have had issues with multiple logitech products connected to the same system previously (my mx1000 and my mx revolution).

my firewall, (kerio) will prevent any hardware from launcing any program without my permission or a rule, iit won't even let software launch other software without permission or a rule

for instance, the first time I install any program, the first time I launch it the firewall will ask tell me;

"explorer is trying to launch outlook express, you want to allow?"

any time I update a driver the firewall tells me "this program has changed since it was last launched, do you want to allow?"

it's called a sandbox and you don't really need an anti virus with this type of system security

this thing is so **** I think the first time I wanted to leave for the bathroom it made me get permission from myself

I think norton has something similar

**Heeter** · December 27th, 2006

Here is a screenie of my msconfig

Thanks for the help, guys, Sazar.

I went back to the logi site and could not come up with in the FAQs that addresses this issue.

The logi "Setpoint" is for my mx revolution, which replaced the mx700 with no dilemma.

Heeter

**Sazar** · December 27th, 2006

From that, it looks fine.

I would consider deleting all logitech software and removing all entries if possible and then re-installing and see if that clears things up for you.

Does it not work at all or is it sporadically active?

**Heeter** · December 28th, 2006

Hiya Sazar,

It doesn't work at all.

I will take another crack at it. I am going to uninstall software, remove entries in C:/Program Files, then I'll hop into the regedit and see about removing entries with logitech in them. I don't have any other Logi stuff other than this keyboard/mouse.

Will get back to you when I complete these tasks.

Heeter

**Heeter** · December 28th, 2006

Hmmm,

I uninstalled all logitech stuff, then manually deleted file folders, then went through regedit and found a whole swack of logi stuff, and removed anything associated with keyboard and mouse.

Rebooted and still no go, the multimedia keys still don't want to work.

Gonna go to the logi site and see if I can contact someone directly through email or such.

Thanks for all your help Sazar.

Heeter

**Heeter** · December 28th, 2006

Update:

After a lot of searching, I found this:

Solution to the Media Key Problem Other "Media Keys won't work" Threads didn't help you.
Try this. Make sure you installed the latest drivers from Logitech
:arrow: http://www.logitech.com/index.cfm/do...ontentid=10824
and the MS Service Pack 2
Then go to start -> execute and lauch services.msc and check, if the Hid Input Service at "Startup Type" is set to Automatic and the Service is "Started".
If it's not and you try to start it and get an error like "Code 2....", one
registry key is missing. I've exported my key and tested it with a friend, who had this
prob and it worked.
Open regedit and go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\HidServ\Parameters
Create an EXPANDABLE string value called ServiceDll with the value %SystemRoot%\System32\hidserv.dll
Now it should work.

After the regedit mod, all my keys are now working, including the media keys

Thanks to all.

Heeter

**Sazar** · December 28th, 2006

Yay

Heeter FTW !!!

You totally pwned that logitech stuff

**Heeter** · December 28th, 2006

Hahaha,

Thanks a million, Sazar

Thanks Bud,

Heeter

goomnaga · December 30th, 2006

I Just Bought the g11 also and had the same problem and yer guys solution helped me thank very much (i guess Logitech needs to make a software update with this fix eh?)

December 27th, 2006	Top \| #1
Heeter Overclocked Like A Mother Joined: July 2002 Location: In front of my computer Posts: 2,729 Reputation: 684 Power: 150	Logitech G11 keyboard media keys not working Hey all, I got a G11 keyboard, and I cannot get the media keys to work across the top. Went to Logi's site and in the FAQ's they said that it was the media player's problem. I am using WMP11. The installation CD only comes with software to make the gaming keys work. Can anyone help? Thanks, Heeter

December 27th, 2006	Top \| #2
Sazar F@H - Is it in you? Joined: April 2002 Location: Between Austin and Tampa Posts: 14,880 Reputation: 4110 Power: 309	Re: Logitech G11 keyboard media keys not working Do you have all the software installed? I have personally never had an issue in wmp or winamp with the media keys. If a reboot doesn't fix the issues, I would consider un-installing the drivers and re-installing and seeing whats up. Help to find cures for Alzheimer's, Mad Cow (BSE), CJD, ALS, Huntington's, Parkinson's disease, and many Cancers. Folding@Home, is it in you?

December 27th, 2006	Top \| #3
Heeter Overclocked Like A Mother Joined: July 2002 Location: In front of my computer Posts: 2,729 Reputation: 684 Power: 150	Re: Logitech G11 keyboard media keys not working Thanks for the response, Sazar. I just tried that, uninstall, reinstall. Downloaded the latest from site (Which was the same as cd) and tried those as well. I will try again, Thanks again, Heeter

December 27th, 2006	Top \| #4
Sazar F@H - Is it in you? Joined: April 2002 Location: Between Austin and Tampa Posts: 14,880 Reputation: 4110 Power: 309	Re: Logitech G11 keyboard media keys not working Is there absolutely no response at all? If you have the lcd applet up, see if you have everything enabled that needs be. Help to find cures for Alzheimer's, Mad Cow (BSE), CJD, ALS, Huntington's, Parkinson's disease, and many Cancers. Folding@Home, is it in you?

December 27th, 2006	Top \| #5
American Zombie OSNN Veteran Addict Joined: June 2004 Location: Seattle Posts: 2,849 Reputation: 2689 Power: 148	Re: Logitech G11 keyboard media keys not working I don't think the G11 has LCD like the G15 does.

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December 27th, 2006	Top \| #6
Vanquished B's logo for a game! Joined: January 2006 Location: Massachusetts Posts: 4,840 Blog Entries: 1 Reputation: 1816 Power: 141	Re: Logitech G11 keyboard media keys not working Originally Posted by American Zombie I don't think the G11 has LCD like the G15 does. I dont think so either, from my knowledge, only the mx5000, and the g15 have lcd screens Phenom II X4 955 BE \| 12GB DDR3 1600mhz \| Gigabyte 990FXA-UD3 \| ATI Radeon 5770 CrossfireX \|Windows Awesome (I Mean... Windows 7 Ultimate!) OSNN - The Best Place to Stay on the Internet! Watch Improv-A-Ganza!

December 27th, 2006	Top \| #7
Sazar F@H - Is it in you? Joined: April 2002 Location: Between Austin and Tampa Posts: 14,880 Reputation: 4110 Power: 309	Re: Logitech G11 keyboard media keys not working No it doesn't have the LCD display, but you should still have a similar applet running for media key functionality. Help to find cures for Alzheimer's, Mad Cow (BSE), CJD, ALS, Huntington's, Parkinson's disease, and many Cancers. Folding@Home, is it in you?

December 27th, 2006	Top \| #8
Heeter Overclocked Like A Mother Joined: July 2002 Location: In front of my computer Posts: 2,729 Reputation: 684 Power: 150	Re: Logitech G11 keyboard media keys not working Hiya guys, I don't have the little screen, but the "G" buttons applet that runs on my monitor is working perfectly. The situation is only with the multimedia keys and the mute button. This G11 keyboard replaced another logitech cordless keyboard, but that one had no issues, straight plug'n'play. Now when I tried using it, it's media keys don't work now either. Go figure. Thanks for all the help so far guys, Sazar. Would be nice to get these keys going. Heeter

December 27th, 2006	Top \| #9
Sazar F@H - Is it in you? Joined: April 2002 Location: Between Austin and Tampa Posts: 14,880 Reputation: 4110 Power: 309	Re: Logitech G11 keyboard media keys not working I wonder if there is a conflict between the old and the new keyboard software. Perhaps you need to clean out some redundant reg settings and files? I can't think of anything else. My g-15 worked ace off the bat, I just needed the software for the display, the media keys worked from the get-go. Your's should too, there HAS to be some kind of communication fubar (i.e. software mucking it up). Give it a look see and check in msconfig from run to see if you have any redundant apps running at startup that might be causing issues. G.luck, keep us posted on what you find out buddy. Help to find cures for Alzheimer's, Mad Cow (BSE), CJD, ALS, Huntington's, Parkinson's disease, and many Cancers. Folding@Home, is it in you?

December 27th, 2006	Top \| #10
perris OSNN Godlike Veteran Joined: January 2002 Location: new york Posts: 12,231 Reputation: 4333 Power: 288	Re: Logitech G11 keyboard media keys not working firewall could be preventing the launch also..check to see if you have system protection or sandbox or something like that enabled, IT'S NOT WHAT YOU'VE DONE IT'S WHAT YOU ARE GOING TO DO

December 27th, 2006	Top \| #11
Sazar F@H - Is it in you? Joined: April 2002 Location: Between Austin and Tampa Posts: 14,880 Reputation: 4110 Power: 309	Re: Logitech G11 keyboard media keys not working Firewall? Shouldn't be. It's a direct plug and play product m8. How would the firewall affect that? I have had issues with multiple logitech products connected to the same system previously (my mx1000 and my mx revolution). Help to find cures for Alzheimer's, Mad Cow (BSE), CJD, ALS, Huntington's, Parkinson's disease, and many Cancers. Folding@Home, is it in you?

December 27th, 2006	Top \| #12
perris OSNN Godlike Veteran Joined: January 2002 Location: new york Posts: 12,231 Reputation: 4333 Power: 288	Re: Logitech G11 keyboard media keys not working Originally Posted by Sazar Firewall? Shouldn't be. It's a direct plug and play product m8. How would the firewall affect that? I have had issues with multiple logitech products connected to the same system previously (my mx1000 and my mx revolution). my firewall, (kerio) will prevent any hardware from launcing any program without my permission or a rule, iit won't even let software launch other software without permission or a rule for instance, the first time I install any program, the first time I launch it the firewall will ask tell me; "explorer is trying to launch outlook express, you want to allow?" any time I update a driver the firewall tells me "this program has changed since it was last launched, do you want to allow?" it's called a sandbox and you don't really need an anti virus with this type of system security this thing is so ** I think the first time I wanted to leave for the bathroom it made me get permission from myself I think norton has something similar IT'S NOT WHAT YOU'VE DONE IT'S WHAT YOU ARE GOING TO DO**

December 27th, 2006	Top \| #13
Heeter Overclocked Like A Mother Joined: July 2002 Location: In front of my computer Posts: 2,729 Reputation: 684 Power: 150	Re: Logitech G11 keyboard media keys not working Here is a screenie of my msconfig Thanks for the help, guys, Sazar. I went back to the logi site and could not come up with in the FAQs that addresses this issue. The logi "Setpoint" is for my mx revolution, which replaced the mx700 with no dilemma. Heeter

December 27th, 2006	Top \| #14
Sazar F@H - Is it in you? Joined: April 2002 Location: Between Austin and Tampa Posts: 14,880 Reputation: 4110 Power: 309	Re: Logitech G11 keyboard media keys not working From that, it looks fine. I would consider deleting all logitech software and removing all entries if possible and then re-installing and see if that clears things up for you. Does it not work at all or is it sporadically active? Help to find cures for Alzheimer's, Mad Cow (BSE), CJD, ALS, Huntington's, Parkinson's disease, and many Cancers. Folding@Home, is it in you?

December 28th, 2006	Top \| #15
Heeter Overclocked Like A Mother Joined: July 2002 Location: In front of my computer Posts: 2,729 Reputation: 684 Power: 150	Re: Logitech G11 keyboard media keys not working Hiya Sazar, It doesn't work at all. I will take another crack at it. I am going to uninstall software, remove entries in C:/Program Files, then I'll hop into the regedit and see about removing entries with logitech in them. I don't have any other Logi stuff other than this keyboard/mouse. Will get back to you when I complete these tasks. Heeter

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December 28th, 2006	Top \| #16
Heeter Overclocked Like A Mother Joined: July 2002 Location: In front of my computer Posts: 2,729 Reputation: 684 Power: 150	Re: Logitech G11 keyboard media keys not working Hmmm, I uninstalled all logitech stuff, then manually deleted file folders, then went through regedit and found a whole swack of logi stuff, and removed anything associated with keyboard and mouse. Rebooted and still no go, the multimedia keys still don't want to work. Gonna go to the logi site and see if I can contact someone directly through email or such. Thanks for all your help Sazar. Heeter

December 28th, 2006	Top \| #17
Heeter Overclocked Like A Mother Joined: July 2002 Location: In front of my computer Posts: 2,729 Reputation: 684 Power: 150	Re: Logitech G11 keyboard media keys not working Update: After a lot of searching, I found this: Solution to the Media Key Problem Other "Media Keys won't work" Threads didn't help you. Try this. Make sure you installed the latest drivers from Logitech :arrow: http://www.logitech.com/index.cfm/do...ontentid=10824 and the MS Service Pack 2 Then go to start -> execute and lauch services.msc and check, if the Hid Input Service at "Startup Type" is set to Automatic and the Service is "Started". If it's not and you try to start it and get an error like "Code 2....", one registry key is missing. I've exported my key and tested it with a friend, who had this prob and it worked. Open regedit and go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\HidServ\Parameters Create an EXPANDABLE string value called ServiceDll with the value %SystemRoot%\System32\hidserv.dll Now it should work. After the regedit mod, all my keys are now working, including the media keys Thanks to all. Heeter

December 28th, 2006	Top \| #18
Sazar F@H - Is it in you? Joined: April 2002 Location: Between Austin and Tampa Posts: 14,880 Reputation: 4110 Power: 309	Re: Logitech G11 keyboard media keys not working Yay Heeter FTW !!! You totally pwned that logitech stuff Help to find cures for Alzheimer's, Mad Cow (BSE), CJD, ALS, Huntington's, Parkinson's disease, and many Cancers. Folding@Home, is it in you?

December 28th, 2006	Top \| #19
Heeter Overclocked Like A Mother Joined: July 2002 Location: In front of my computer Posts: 2,729 Reputation: 684 Power: 150	Re: Logitech G11 keyboard media keys not working Hahaha, Thanks a million, Sazar Thanks Bud, Heeter

December 30th, 2006	Top \| #20
goomnaga My Hard Drive Clicks Alot Joined: December 2006 Location: In Front Of My Monitor Posts: 1 Reputation: 0 Power: 0	Re: Logitech G11 keyboard media keys not working I Just Bought the g11 also and had the same problem and yer guys solution helped me thank very much (i guess Logitech needs to make a software update with this fix eh?)