Scanner ?

Bucky Badger · July 21st, 2004

My dad called me yesterday and told me his scanner gives him this message " unable to select twain source" He has a Canon N1240u. we deleted the old drivers and reinstalled updated ones and stil get the same message. Does this sound like driver, scanner software or hardware. He is running XP Pro. Thanks

**rushm001** · July 21st, 2004

Have you tried rebooting with the scanner plugged in and then logging in as an administrator? Sounds like a driver problem though.

**the_music_man** · July 21st, 2004

twain is a driver thing so it definitely has to be because of that. try checking canon and their driver/support section. maybe theres an even newer one then the ones hes got???

Bucky Badger · July 21st, 2004

we went to the Canon site loast night and got the latest drivers, and we have rebooted several times with and without the scanner plugged in. :confused:

tibboh · July 21st, 2004

I have the same model scanner, and I can boot it up plugged into USB port or not - still fires up the same - does seem to sound like driver problem

(I run it via Photo studio 2000)

**Lonman** · July 21st, 2004

Has your dad added any new usb items lately? Try unplugging everything 'usb' except the scanner. Because it is a usb device you can 'hot' plug and unplug it (plug it in or unplug it while the machine is on). Hot plug it in and see if windows picks up the new usb device... if not you may have a bad usb port... try another port. Also check your device manager and make sure your usb controller and hub drivers are working properly.

**Lee** · July 21st, 2004

try right click my computer>properties>hardware>device manager, see if is in there, or has exclamation mark.

If it's there, delete it then click scan for hardware changes. Might work, did on an old scanner from cannon which was usb i had a couple of years back.

phishhead · July 23rd, 2004

I was having the same issue with my microtek. fixed it by del the software/drivers. then running regclean. after that went to the winnt or windows dir and del the twain and twunk32 files...rebooted reinstalled the drivers with the scanner disconnected then rebooted with the scanner connected and all fixed now. worked for me.

Bucky Badger · July 23rd, 2004

Originally Posted by Phishhead A.k.A. Adobo

I was having the same issue with my microtek. fixed it by del the software/drivers. then running regclean. after that went to the winnt or windows dir and del the twain and twunk32 files...rebooted reinstalled the drivers with the scanner disconnected then rebooted with the scanner connected and all fixed now. worked for me.

Thanks we'll try that we have tried everything else.

**dreamliner77** · July 23rd, 2004

Yeah, what phishhead said. Windows has it's own twain driver so you probably need to preplace that.

July 21st, 2004	Top \| #1
Bucky Badger OSNN Addict Joined: January 2004 Posts: 185 Reputation: 100 Power: 105	Scanner ? My dad called me yesterday and told me his scanner gives him this message " unable to select twain source" He has a Canon N1240u. we deleted the old drivers and reinstalled updated ones and stil get the same message. Does this sound like driver, scanner software or hardware. He is running XP Pro. Thanks My Box Win 7 Premium Home MOBO:MSI NF980-G65 AM3 NVIDIA nForce 980a CPU:AMD Phenom II X4 955 Black Edition Deneb 3.2GHz GFX: NVIDIA GeForce 8 series MEM:G.SKILL 4GB (2 x 2GB) 240-Pin DDR3 SDRAM DDR3 1600 PS: Thermaltake 480W

July 21st, 2004	Top \| #3
the_music_man aka prodj88 =P Joined: July 2002 Location: USA Posts: 2,401 Reputation: 730 Power: 152	twain is a driver thing so it definitely has to be because of that. try checking canon and their driver/support section. maybe theres an even newer one then the ones hes got??? The Button To The Left Can Be Used To Reward Members For Good Posts

July 21st, 2004	Top \| #4
Bucky Badger OSNN Addict Joined: January 2004 Posts: 185 Reputation: 100 Power: 105	we went to the Canon site loast night and got the latest drivers, and we have rebooted several times with and without the scanner plugged in. :confused: My Box Win 7 Premium Home MOBO:MSI NF980-G65 AM3 NVIDIA nForce 980a CPU:AMD Phenom II X4 955 Black Edition Deneb 3.2GHz GFX: NVIDIA GeForce 8 series MEM:G.SKILL 4GB (2 x 2GB) 240-Pin DDR3 SDRAM DDR3 1600 PS: Thermaltake 480W

July 21st, 2004	Top \| #5
tibboh Arte et Marte Joined: December 2002 Location: Preston England Posts: 235 Reputation: 40 Power: 117	I have the same model scanner, and I can boot it up plugged into USB port or not - still fires up the same - does seem to sound like driver problem (I run it via Photo studio 2000) Abit BE7 - 533 mhz Intel P4 - 2.4 ghz Crucial DIMM - 1 GB Crucial Radeon 8500 LE Graphics Western Digital 40 & 80 Gb (7200 rpm) TDK CD Burner Philips Dual Layer DVD Burner XP Home Edition Philips 17" TFT I'm gonna learn this guitar, even if it friggin kills me,,,

July 23rd, 2004	Top \| #9
Bucky Badger OSNN Addict Joined: January 2004 Posts: 185 Reputation: 100 Power: 105	Originally Posted by Phishhead A.k.A. Adobo I was having the same issue with my microtek. fixed it by del the software/drivers. then running regclean. after that went to the winnt or windows dir and del the twain and twunk32 files...rebooted reinstalled the drivers with the scanner disconnected then rebooted with the scanner connected and all fixed now. worked for me. Thanks we'll try that we have tried everything else. My Box Win 7 Premium Home MOBO:MSI NF980-G65 AM3 NVIDIA nForce 980a CPU:AMD Phenom II X4 955 Black Edition Deneb 3.2GHz GFX: NVIDIA GeForce 8 series MEM:G.SKILL 4GB (2 x 2GB) 240-Pin DDR3 SDRAM DDR3 1600 PS: Thermaltake 480W

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July 21st, 2004	Top \| #2
rushm001 In the beginning...... Joined: September 2002 Location: Norfolk, UK Posts: 3,480 Reputation: 1370 Power: 165	Have you tried rebooting with the scanner plugged in and then logging in as an administrator? Sounds like a driver problem though.

July 21st, 2004	Top \| #6
Lonman Bleh! Joined: December 2001 Posts: 2,642 Reputation: 60 Power: 154	Has your dad added any new usb items lately? Try unplugging everything 'usb' except the scanner. Because it is a usb device you can 'hot' plug and unplug it (plug it in or unplug it while the machine is on). Hot plug it in and see if windows picks up the new usb device... if not you may have a bad usb port... try another port. Also check your device manager and make sure your usb controller and hub drivers are working properly.

July 21st, 2004	Top \| #7
Lee OSNN Proxy Joined: January 2004 Location: Kings Hill, West Malling, Kent, England. Posts: 3,330 Reputation: 1020 Power: 145	try right click my computer>properties>hardware>device manager, see if is in there, or has exclamation mark. If it's there, delete it then click scan for hardware changes. Might work, did on an old scanner from cannon which was usb i had a couple of years back.

July 23rd, 2004	Top \| #8
phishhead OSNN Senior Addict Joined: January 2004 Location: San Diego, California Posts: 422 Reputation: 20 Power: 107	I was having the same issue with my microtek. fixed it by del the software/drivers. then running regclean. after that went to the winnt or windows dir and del the twain and twunk32 files...rebooted reinstalled the drivers with the scanner disconnected then rebooted with the scanner connected and all fixed now. worked for me.

July 23rd, 2004	Top \| #10
dreamliner77 The Analog Kid Joined: March 2002 Location: Red Sox Nation Posts: 4,653 Reputation: 1111 Power: 182	Yeah, what phishhead said. Windows has it's own twain driver so you probably need to preplace that. "You can fight without ever winning, but never win without a fight." -Neil Peart of RUSH

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