Why call people who work at call centres are paid so much

delta4s · April 25th, 2004

Got this in an email

>Call centre jobs: people wonder why they're paid so much.............for
>just being on the phone. Take a look:
>
>*
>
>Tech Support: "I need you to right-click on the Open Desktop."
>Customer "Ok."
>Tech Support: "Did you get a pop-up menu?"
>Customer: "No."
>Tech Support: "Ok. Right click again. Do you see a pop-up menu?"
>Customer "No."
>Tech Support:: "Ok, sir. Can you tell me what you have done up until
this
>point?"
>Customer: "Sure, you told me to write 'click' and I wrote 'click'."
>
>*
>
>Customer: "I received the software update you sent, but I am still
getting
>the same error message."
>Tech Support:: "Did you install the update?"
>Customer: "No. Oh, am I supposed to install it to get it to work?"
>
>*
>
>Customer:: "I'm having trouble installing Microsoft Word."
>Tech Support:: "Tell me what you've done."
>Customer: "I typed 'A:SETUP'."
>Tech Support:: "Ma'am, remove the disk and tell me what it says."
>Customer:: "It says '[PC manufacturer] Restore and Recovery disk'."
>Tech Support:: "Insert the MS Word setup disk."
>Customer:: "What?"
>Tech Support: "Did you buy MS word?"
>Customer: "No..."
>
>*
>
>Customer:: "Do I need a computer to use your software?"
>Tech Support:: ?!%#$
>
>*
>
>Tech Support:: "Ok, in the bottom left hand side of the screen, can you
see
>the 'OK' button displayed?"
>Customer: "Wow. How can you see my screen from there?"
>
>*
>
>Tech Support:: "What type of computer do you have?"
>Customer:: "A white one."
>
>*
>
>Tech Support:: "Type 'A:' at the prompt."
>Customer:: "How do you spell that?"
>
>*
>
>Tech Support: "Is your computer on a separate telephone line?"
>Customer: "No." (clicks the button to log on to our service)
>Tech Support:: "Well then we can't-"
>Customer:: "It says 'no dial tone'."
>Tech Support: "That's because you're on the line with me right now. You
>need to-"
>Customer:: "No, that's not it. It does this all the time. I just have
to
>try a few times, and it will let me through."
>Tech Support:: "No, ma'am. It's not even trying to dial right now
because
>you're on the phone with me."
>Customer: "It must be busy. I'll try again later."
>
>*
>
>Tech Support: "What's on your screen right now?"
>Customer: "A stuffed animal that my boyfriend got me at the grocery
store."
>
>*
>
>Tech Support:: "What operating system are you running?"
>Customer: "Pentium."
>
>*
>
>Customer: "My computer's telling me I performed an illegal abortion."
>
>*
>
>Customer: "I have Microsoft Exploder."
>
>*
>
>Customer: "How do I print my voicemail?"
>
>*
>
>Customer: "You've got to fix my computer. I urgently need to print a
>document, but the computer won't boot properly."
>Tech Support: "What does it say?"
>Customer: "Something about an error and non-system disk."
>Tech Support: "Look at your machine. Is there a floppy inside?"
>Customer: "No, but there's a sticker saying there's an Intel inside."
>
>*
>
>Tech Support: "Just call us back if there's a problem. We're open 24
>hours."
>Customer: "Is that Eastern time?"
>
>*
>
>Tech Support:: "What does the screen say now?"
>Customer: "It says, 'Hit ENTER when ready'."
>Tech Support:: "Well?"
>Customer: "How do I know when it's ready?"
>
>

**Electronic Punk** · April 25th, 2004

Most of those are old, but oh so classic

**SPeedY_B** · April 25th, 2004

Haha, genius, yet unfortunately so true.

**Henyman** · April 25th, 2004

rofl love them

**Khayman** · April 25th, 2004

I've met ALL them people!

**Geffy** · April 25th, 2004

human stupidity its one of those things which is infinite in the galaxy

**Sazar** · April 25th, 2004

further proof we need to institute IQ tests before letting most people buy a computer...

**NetRyder** · April 25th, 2004

Hahah classic.

**PseudoKiller** · April 26th, 2004

I have lived through several of them... and worse.

**Admiral Michael** · April 26th, 2004

Originally Posted by Sazar

further proof we need to institute IQ tests before letting most people buy a computer...

hehe, I agree.

NerdUprising · April 26th, 2004

Originally Posted by Geffy

human stupidity its one of those things which is infinite in the galaxy

It is, perhaps, the sole fact that cannot ever be disproved.

**Hsn** · April 26th, 2004

lmao, poor tech support

Good one delta.

**X-Istence** · April 26th, 2004

Programmers are constantly fighting to make better idiot proof programs, and the universe is producing better idiots. So far the universe is winning :P

**Admiral Michael** · April 26th, 2004

Originally Posted by X-Istence

Programmers are constantly fighting to make better idiot proof programs, and the universe is producing better idiots. So far the universe is winning :P

its funny cuz its true.

**the_music_man** · April 26th, 2004

omg wheres the "any" key? lol classic

**~bk** · April 26th, 2004

LoL, nice one.

**unknownsoul** · April 27th, 2004

Customer: I'm having a problem with my email.
Tech: What kind of problem?
Customer: I'm not sure, could you tell me what it is?

I've really had these type of people call me lately.

another popular one...

Customer: I have a wireless router, so why would the router need a wire to go to the white box(poe)?

Tech: (click)...

delta4s · April 28th, 2004

LOL

Here's another dumb question my friend got asked. He works in Dell Tech support

Tech Support: Click on My Computer
Customer: How the $@#% can I click on your computer

Kendrilanthis · April 28th, 2004

Hmm, we get paid a lot? News to me!

**unknownsoul** · April 28th, 2004

Ain't that the truth! Even for the area i'm in, we get paid pretty low.

April 25th, 2004	Top \| #1
delta4s BLACK HAWK ALOFT Joined: April 2002 Location: Bangalore, India Posts: 340 Reputation: 220 Power: 129	Why people who work at call centres are paid so much Got this in an email >Call centre jobs: people wonder why they're paid so much.............for >just being on the phone. Take a look: > >* > >Tech Support: "I need you to right-click on the Open Desktop." >Customer "Ok." >Tech Support: "Did you get a pop-up menu?" >Customer: "No." >Tech Support: "Ok. Right click again. Do you see a pop-up menu?" >Customer "No." >Tech Support:: "Ok, sir. Can you tell me what you have done up until this >point?" >Customer: "Sure, you told me to write 'click' and I wrote 'click'." > >* > >Customer: "I received the software update you sent, but I am still getting >the same error message." >Tech Support:: "Did you install the update?" >Customer: "No. Oh, am I supposed to install it to get it to work?" > >* > >Customer:: "I'm having trouble installing Microsoft Word." >Tech Support:: "Tell me what you've done." >Customer: "I typed 'A:SETUP'." >Tech Support:: "Ma'am, remove the disk and tell me what it says." >Customer:: "It says '[PC manufacturer] Restore and Recovery disk'." >Tech Support:: "Insert the MS Word setup disk." >Customer:: "What?" >Tech Support: "Did you buy MS word?" >Customer: "No..." > >* > >Customer:: "Do I need a computer to use your software?" >Tech Support:: ?!%#$ > >* > >Tech Support:: "Ok, in the bottom left hand side of the screen, can you see >the 'OK' button displayed?" >Customer: "Wow. How can you see my screen from there?" > >* > >Tech Support:: "What type of computer do you have?" >Customer:: "A white one." > >* > >Tech Support:: "Type 'A:' at the prompt." >Customer:: "How do you spell that?" > >* > >Tech Support: "Is your computer on a separate telephone line?" >Customer: "No." (clicks the button to log on to our service) >Tech Support:: "Well then we can't-" >Customer:: "It says 'no dial tone'." >Tech Support: "That's because you're on the line with me right now. You >need to-" >Customer:: "No, that's not it. It does this all the time. I just have to >try a few times, and it will let me through." >Tech Support:: "No, ma'am. It's not even trying to dial right now because >you're on the phone with me." >Customer: "It must be busy. I'll try again later." > >* > >Tech Support: "What's on your screen right now?" >Customer: "A stuffed animal that my boyfriend got me at the grocery store." > >* > >Tech Support:: "What operating system are you running?" >Customer: "Pentium." > >* > >Customer: "My computer's telling me I performed an illegal abortion." > >* > >Customer: "I have Microsoft Exploder." > >* > >Customer: "How do I print my voicemail?" > >* > >Customer: "You've got to fix my computer. I urgently need to print a >document, but the computer won't boot properly." >Tech Support: "What does it say?" >Customer: "Something about an error and non-system disk." >Tech Support: "Look at your machine. Is there a floppy inside?" >Customer: "No, but there's a sticker saying there's an Intel inside." > >* > >Tech Support: "Just call us back if there's a problem. We're open 24 >hours." >Customer: "Is that Eastern time?" > >* > >Tech Support:: "What does the screen say now?" >Customer: "It says, 'Hit ENTER when ready'." >Tech Support:: "Well?" >Customer: "How do I know when it's ready?" > > "Everything that can be invented has been invented." ---Charles H. Duell, Commissioner, U.S. Office of Patents, in 1899. If you liked my post, click the to the left.

April 25th, 2004	Top \| #3
SPeedY_B I may actually be insane. Joined: March 2002 Location: Midlands, England Posts: 15,800 Reputation: 2877 Power: 310	Haha, genius, yet unfortunately so true. 1. SPeedYB.co.uk 2. CamPortal.co.uk 3. MacIRC.co.uk

April 25th, 2004	Top \| #4
Henyman Secret Goat Fetish Joined: June 2002 Location: Dorset, England Posts: More Than You Posts: 9,602 Reputation: 3548 Power: 253	rofl love them http://Henyman.com

April 25th, 2004	Top \| #5
Khayman I'm sorry Hal... Joined: January 2002 Location: England Posts: 5,514 Reputation: 1210 Power: 194	I've met ALL them people! "I'm on the server side. I don't know what side you're on"

April 25th, 2004	Top \| #6
Geffy OSNN Veteran Addict Joined: March 2002 Location: United Kingdom Posts: 7,805 Reputation: 1490 Power: 217	human stupidity its one of those things which is infinite in the galaxy  • blog • tumblog • lastfm • flickr • #rubyonrails • @twitter "I could be replaced with a very small shell script"

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April 25th, 2004	Top \| #2
Electronic Punk The Last High Joined: December 2001 Location: London Posts: 18,510 Blog Entries: 51 Reputation: 3652 Power: 349	Most of those are old, but oh so classic

April 25th, 2004	Top \| #7
Sazar F@H - Is it in you? Joined: April 2002 Location: Between Austin and Tampa Posts: 14,888 Reputation: 4110 Power: 313	further proof we need to institute IQ tests before letting most people buy a computer... Help to find cures for Alzheimer's, Mad Cow (BSE), CJD, ALS, Huntington's, Parkinson's disease, and many Cancers. Folding@Home, is it in you?

April 25th, 2004	Top \| #8
NetRyder Tech Junkie Joined: April 2002 Location: New York City Posts: 13,256 Reputation: 4260 Power: 297	Hahah classic. http://kunal.kundaje.net

April 26th, 2004	Top \| #9
PseudoKiller Zug Zug Joined: April 2002 Location: Ice Crown Citadel Posts: 3,858 Reputation: 490 Power: 165	I have lived through several of them... and worse. )\|( I reject your reality and substitute my own )\|(

April 26th, 2004	Top \| #10
Admiral Michael Michaelsoft Systems CEO Joined: February 2003 Location: Hamilton, Ontario Canada Earth Posts: 3,125 Blog Entries: 8 Reputation: 2216 Power: 166	Originally Posted by Sazar further proof we need to institute IQ tests before letting most people buy a computer... hehe, I agree. Apple MacBook Pro Intel Quad-Core i7 2GHz \| Corsair 8GB 1333MHz DDR3 Memory \| WD 750GB 7200RPM Black Edition SATA Hard Drive \| Intel HD Graphics 3000/AMD Radeon HD 6490M 256MB GDDR5 \| 15.4" LED backlit glossy screen @ 1440x900 \| Dual Band Airport Wireless/Bluetooth \| Gigabit Ethernet \| Thunderbolt I/O \| Built-in Webcam \| Backlit Keyboard \| Firewire 800 \| DVDRW \| OS X Lion 10.7.1 My Site \| My DVD Collection \| Your Chevrolet Guy

April 26th, 2004	Top \| #11
NerdUprising [ Method ] Joined: May 2003 Location: Kamarupta Posts: 736 Reputation: 30 Power: 117	Originally Posted by Geffy human stupidity its one of those things which is infinite in the galaxy It is, perhaps, the sole fact that cannot ever be disproved. "But what then am I? Res cogitans."

April 26th, 2004	Top \| #12
Hsn King Joined: October 2003 Location: Calgary, Canada Posts: 1,082 Reputation: 430 Power: 119	lmao, poor tech support Good one delta.

April 26th, 2004	Top \| #13
X-Istence * Joined: December 2001 Location: USA Posts: 6,496 Reputation: 2808 Power: 220	Programmers are constantly fighting to make better idiot proof programs, and the universe is producing better idiots. So far the universe is winning :P An engineers technical notebook

April 26th, 2004	Top \| #14
Admiral Michael Michaelsoft Systems CEO Joined: February 2003 Location: Hamilton, Ontario Canada Earth Posts: 3,125 Blog Entries: 8 Reputation: 2216 Power: 166	Originally Posted by X-Istence Programmers are constantly fighting to make better idiot proof programs, and the universe is producing better idiots. So far the universe is winning :P its funny cuz its true. Apple MacBook Pro Intel Quad-Core i7 2GHz \| Corsair 8GB 1333MHz DDR3 Memory \| WD 750GB 7200RPM Black Edition SATA Hard Drive \| Intel HD Graphics 3000/AMD Radeon HD 6490M 256MB GDDR5 \| 15.4" LED backlit glossy screen @ 1440x900 \| Dual Band Airport Wireless/Bluetooth \| Gigabit Ethernet \| Thunderbolt I/O \| Built-in Webcam \| Backlit Keyboard \| Firewire 800 \| DVDRW \| OS X Lion 10.7.1 My Site \| My DVD Collection \| Your Chevrolet Guy

April 26th, 2004	Top \| #15
the_music_man aka prodj88 =P Joined: July 2002 Location: USA Posts: 2,401 Reputation: 730 Power: 152	omg wheres the "any" key? lol classic The Button To The Left Can Be Used To Reward Members For Good Posts

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April 26th, 2004	Top \| #16
~bk I <3 Adriana Joined: November 2003 Location: Canada Posts: 3,768 Reputation: 1230 Power: 154	LoL, nice one. +bk.designs; + notebook + deviantART __________ // art is literacy of the heart <3

April 27th, 2004	Top \| #17
unknownsoul OSNN Senior Addict Joined: January 2004 Location: Fort Worth, Texas Posts: 601 Blog Entries: 1 Reputation: 220 Power: 110	Customer: I'm having a problem with my email. Tech: What kind of problem? Customer: I'm not sure, could you tell me what it is? I've really had these type of people call me lately. another popular one... Customer: I have a wireless router, so why would the router need a wire to go to the white box(poe)? Tech: (click)...

April 28th, 2004	Top \| #18
delta4s BLACK HAWK ALOFT Joined: April 2002 Location: Bangalore, India Posts: 340 Reputation: 220 Power: 129	LOL Here's another dumb question my friend got asked. He works in Dell Tech support Tech Support: Click on My Computer Customer: How the $@#% can I click on your computer "Everything that can be invented has been invented." ---Charles H. Duell, Commissioner, U.S. Office of Patents, in 1899. If you liked my post, click the to the left.

April 28th, 2004	Top \| #19
Kendrilanthis OSNN Junior Addict Joined: March 2004 Posts: 25 Reputation: 0 Power: 101	Hmm, we get paid a lot? News to me!

April 28th, 2004	Top \| #20
unknownsoul OSNN Senior Addict Joined: January 2004 Location: Fort Worth, Texas Posts: 601 Blog Entries: 1 Reputation: 220 Power: 110	Ain't that the truth! Even for the area i'm in, we get paid pretty low.